Quality Assurance Analyst-Research - CoStar Group

CoStar Group, Inc. (Nasdaq:CSGP) is the number one provider of information/marketing services to commercial real estate professionals in the United States as well as the United Kingdom. CoStar's suite of services offers customers access via the Internet to the most comprehensive database of commercial real estate information throughout the U.S. as well as in the United Kingdom and France. Headquartered in Bethesda, MD, CoStar has approximately 1,300 people working for the company worldwide, including the largest professional research organization in the industry.

Our strength as a business and our reputation as an employer of choice has been recognized by:

• Deloitte's Maryland Technology Fast 50
• Business 2.0 Magazine's List of 100 Fastest-Growing Tech Companies (CoStar Ranks 48th)

We are looking to hire a Research QA Analyst based out of our Bethesda, MD office. The QA Analyst role serves as a critical check and balance on the quality of data produced by research for CoStar's entire product line. Its main focus is to perform audits on all research functions to ensure that the quality of data achieves the proper balance of quantity, comprehensiveness and accuracy for our current and future client base.

• Perform audits on all portfolio research, field research and specialty research groups to validate that the proper research process is being followed and that the information collected is directly verified with the proper sources and is timely.
• Execute all audit methods - including contacts recently updated or past due, lease comps and sale comps - by effectively cross referencing public information sources and initiating direct follow-up phone calls to verify the quantity, accuracy and completeness of the information gathered; also includes sampling of SEC, field research and news generated leads to ensure capture, accuracy and timeliness of converting leads to listings/deals.
• Identify critical performance or workflow issues that need to be addressed immediately, consult with appropriate contacts and follow up to ensure that outlined issues have been resolved in an accurate and timely manner. Attend monthly meetings with research teams to outline common issues, areas of improvement and consistency with research process.
• Perform audits on, and assist with project management of, all research related offshore contractor work in India and the Philippines that supports daily research operations.
• Produce weekly audits results for assigned team/manager performance tracking. Analyze and translate audit results into clear and meaningful trends to be used for coaching and development opportunities.

• Excellent problem solving, research and analytical skills; attention to detail and ability to exercise professional judgment when necessary.
• Ability to objectively evaluate data from a client perspective and critique work in a constructive yet positive manner.
• Strong written and verbal communication skills; ability to interact with all levels of internal company contacts, international contacts and current or prospective clients.
• Successful candidates will have comfort and experience in a pay-for-performance environment.
• Proven leadership skills and track record of top level performance.
• BA/BS degree and minimum basic level proficiency in MS Office required.
• 2+ years commercial real estate industry experience, proficiency with CoStar products and/or quality assurance background a strong plus.

Benefits:

• Extensive paid training program.
• Comprehensive medical, dental, prescription and vision benefits with a choice of two plans.
• Company-paid life insurance for one time's your annual base salary to a maximum of $300,000 per year.
• Company-paid long-term and short-term disability benefits.
• 12 days accrued paid vacation 1st year; 5 days sick leave per year, and 2 personal days.
• A 401(k) plan with eligibility the first of the quarter following 6 months of employment. The Company will match 50% of the deferred amount up to 6% of employee's gross compensation with a 5-year vesting schedule.

Please submit your resume to www.costar.com/careers

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.