Tenant Services Coordinator - Granite Properties

December 14, 2016

Granite Properties

Greenwood Village, Colorado 80111
http://www.graniteprop.com

Granite has an opening for a Tenant Services Coordinator at our Plaza Tower One property in Denver, CO. Responsibilities include:

  • Assists property and engineering teams with tenant and vendor customer service.
  • Manages Angus.  Reviews Angus work orders throughout the day to ensure prompt response times; enters requests from tenants and others into the system as needed.  Closes out work orders as needed and follows up to ensure tenant satisfaction.
  • Answers, screens and directs incoming calls.
  • Assists all visitors coming into the management office.
  • Gets mail; opens and distributes.
  • Implement Tenant amenity program
    • Coordinate tenant events, furnishing contracts as needed
    • Facilitate misc. tenant offerings
    • Market events to tenants via memo blasts, lobby posters, lobby directory
  • Monitor and update Lobby Directory as needed
  • Lease Administration: Distributes executed of leases and lease renewals for Marketing Director
  • Coordinates and updates new tenant handbook as needed
  • Monitor tenant systems (Angus, Lobby Directory, Parking Analysis) and building contact lists
  • Coordinate tenant correspondence, including: letters, memos, newsletters, etc.
  • Generate current Rent Roll & Stacking Plans monthly and distribute to management team.
  • Schedules conference room reservations and processes manual billing.
  • Review and approve After-Hours HVAC charges within Angus and processes manual billing.
  • Monitors Tenant Certificate of Insurance (COI) files and reviews Vendor COIs as needed.
  • Completes daily security pass down log and send to management team, security, engineering, and porter to notify of all contractors needing access into the building/suites.
  • Reviews Security’s Daily Activity Reports (DAR) each day.  Alerts management team of any unusual activity noted in the DAR.  Creates work orders for items listed in the DAR needing repair.
  • Communicates throughout the day with Porter regarding cleaning, spills, restroom supplies, or other janitorial issues as needed.
  • Communicates throughout the day with Security as needed regarding security related issues.
  • Orders office supplies.
  • Files all tenant and vendor correspondence.
  • Maintains access card databases.
  • Performs other duties as assigned. 

Qualifications/Requirements:

High school diploma or general education degree (GED) required; and a minimum of two to four years of related experience and/or training preferred.  Proficient in Microsoft Office, Outlook and JD Edwards. Excellent customer service skills.