Vice President - Facilities & Support Services

January 04, 2017


Detroit, Michigan 48202

Under the direction of the President of Health Care Operations and Chief Operating Officer, this role provides the facility strategic direction and guides the development of all clinical campus and business support centers, develops and provide oversight to facility design and construction, and Plant Operations on a system-wide basis.  Provides direct building oversight and management of the corporate offices at One Ford Place.
The Vice President, Facilities Development and Support Services will be responsible for leading all aspects of master facility planning, facility updates and major renovation for the hospitals and medical office buildings (MOB), and plant infrastructure development and maintenance oversight.
Collaborates with President - Health Care Operations, Sr Vice President of Human Resources, Executive Vice President Finance, Executive Vice President of Planning and Business Development, Business Unit Chief Executive Officers/Chief Operating Officers, General Counsel and other enterprise personnel responsible for facilities investment planning and development.
In conjunction with respective leadership teams, this position will develop guidelines and service standards, coordinate and implement process improvements for Support Services Operations, including Plant Maintenance, and ensures compliance with policies and accrediting agency regulations and effectively manage costs.


  1. Leads planning, design and implementation of renovation and construction projects with the corporate department of Facility Design and Construction
  2. Leads strategic facilities master planning activities and participates in capital planning for Henry Ford Health System.  Supports business unit space planning committees
  3. Develop and evaluate plans, scope, criteria and timelines for a variety of clinical, campus and business office facility development projects
  4. Negotiates and manages contractual agreements services for A&E, construction managements and others within the area of his/her responsibility
  5. Responsible for major infrastructure with Plant Operations, including capital planning and energy optimization
  6. Responsible for ongoing assembly prioritization and execution of an effective deferred maintenance program 
  7. Assures compliance with internal policies and procedures and standards of accrediting bodies and regulations of governing agencies.  Develop and implement activities associated with JCAHO “Environmental of Care”
  8. Monitors and tracks satisfaction of patients, employees and physicians related to their assigned areas and develops improvement strategies
  9. Collaborates with leadership in patient care areas to ensure a positive patient experience with the non-clinical aspects of a campus visit that meets or exceeds expectations
  10. Coordinates with related corporate services such as Supply Chain, IT, Biomedical Engineering, Corporate Finance and Quality Improvement
  11. Develop protocols to monitor and maximize operational efficiencies.  Work collaboratively with staff within assigned areas, work with leadership and other departments to develop and implement continuous process improvement strategies.  Communicates effectively with campus leadership to ensure orderly integration and implementation of new or revised processes
  12. Develops and monitors budgets for assigned areas.  Evaluates contracts, processes and staffing models to meet financial goals
  13. Manage employees assigned to the support service areas.  Responsibilities include providing for the development of employees, coaching and feedback, managing performance and addressing related issues.
  14. Participants in metrics and inspection programs with corporate facility services, reporting requirements to include the following areas; financial, productivity, regulatory, quality, and employee and customer satisfaction
  15. Manage the staff and operations necessary for One Ford Place day-to-day operations
  16. Supports the System capital planning process
  • Bachelors degree in Architecture, Engineering or Business Administration. Registered Architect or Professional Engineer, preferred. Masters degree preferred.
  • Ten (10) years of experience conducting activities related to planning and execution of facility development and hospital plant operation utility infrastructure.
  • The ideal candidate will have experience in a leadership position where she/he has lead capital improvement projects in large hospital or healthcare systems. 
  • The individual should have the ability to lead the master facility planning process, work effectively with both internal stakeholders and external organizations, including but not limited to contractors, service contractors, property managers, leasing agents, consulting firms and regulatory agencies. 
  • Ability to work across an integrated delivery system by developing strong partnerships and communication effectively with all organizational stakeholders.
  • Expert level analytical and quantitative acumen related to construction and plant operations.
  • Critical thinking skills to identify and assess the strengths and weaknesses of different approaches to project work and operations, identifying the nature of problems, implementing solutions, observing and evaluating the outcomes of a proposed solution to identify lessons learned or to redirect efforts.
  • Understand sufficient mechanical engineering to provide technical leadership and advice to this complex environment.