Assistant Property Manager - Lowe Enterprises

October 23, 2017
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Lowe Enterprises

Encino, California 91436
http://www.loweenterprises.com

Lowe has a great opportunity for an experienced Assistant Property Manager to join our team! Assist in the direction and management of the day-to-day operations, physical condition, financial performance and administration of the property in accordance with established owner requirements and company objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Cultivate and maintain relationships with building tenants via visits, calls, emails, etc. to ensure and continually improve tenant satisfaction

  • Be front facing and provide customer service consistent with Lowe’s Hospitality at Work program in order to accommodate tenant’s needs. 
  • Manage all aspects of contracted services, including bid process, contract negotiation and subsequent provision of services in accordance with Annual Budget and Business Plan

  • Conduct weekly cleaning inspections with janitorial area manager

  • Walk property daily; address any deficiencies with vendors

  • Review 360Facility Tenant Service Request work tickets with Engineering weekly to ensure timely and appropriate responses

  • Review all monthly accruals/reclasses

  • Manage tenant move-ins and move-outs

  • Monitor critical dates; prepare and issue all necessary documentation

  • Conduct pre- and post-move walkthroughs; ensure return of space in accordance with Lease requirements

  • Ensure building directories/contact lists and rent roll are appropriately updated

  • Prepare and review operating expense budgets; review portions prepared by Engineering and PA (if applicable); perform Kardin entry

  • Assist in preparation of annual business plan

  • Prepare all R&M agreements; schedule and oversee projects in conjunction with Engineering staff

  • Act as member of Management “On Call” (in rotation with other APM/PM staff) for portfolio

  • Be thoroughly knowledgeable of Lowe Enterprises policies, procedures and programs that may affect day-to-day operations and assist in the communication of these issues to on-site staff to ensure quality standards are achieved.

  • Perform daily inspections of building operations (or as otherwise needed), identifying areas requiring attention, following up on maintenance issues to ensure satisfactory function and appearance of the property.

  • Review and monitor service requests to ensure prompt and accurate handling of work.Review daily log book to ensure cleaning, security and engineering performance is in accordance with company policy and procedures.

  • Assist in the bidding and contracting for vendor services.

  • Assist with supervision of the building staff, coordinate and review the performance of contractors and vendors and provide evaluations and reports.Administer service and supply contracts to ensure full compliance and cost control as well as accurate and timely invoicing.

  • Maintain Life Safety Manual, tenant handbook and coordinate and schedule evacuation procedures.

  • Update tenant information, track financial variances to budget, follow-up on delinquent accounts receivable and audit invoices to ensure accurate billing of tenants.

  • Establish and maintain tenant relations through implementation of the customer service program and personal contact with tenants, including but not limited to, resolving issues in a customer service oriented manner and overseeing activities designed to promote tenant satisfaction.

  • Purchase supplies, materials and equipment for use on the property.

  • Review vendor invoices and monitor payment of same.Monitor work order charges and generate monthly billings.Assist with annual reconciliation and escalation of tenant charges.Monitor tenant security deposits.

  • Monitor access control system operation and maintain records.

  • Respond via telephone or in person to after-hours emergencies.

  • Assist in the preparation of monthly and quarterly operating reports.

  • Assist in the preparation of the annual Business Plan and Budget.

  • Maintain and update the property site rules, building standards manual, stacking plans and rent roll.

  • Maintain an open dialogue with supervisor, advising of relevant information pertaining to the operation of the property.

  • Monitor receivables and cash receipts; prepare cash analysis reports.

  • Prepare lease abstracts for each assigned property.

  • Assist with the management of tenant improvement and capital projects.

  • Conduct property inspections as directed.

  • Coordinate tenant move-ins.

  • Assist with annual operating expense reconciliation.

  • Coordinate tenant events.

  • Answer phones and distribute mail.

     

QUALIFICATIONS, REQUIREMENTS, LICENSES AND CERTIFICATIONS:

  • Proficient with Microsoft Office (Word, Excel, Outlook), Yardi, Kardin Budgeting

  • Excellent verbal and written communication

  • Able to accomplish directives with minimal supervision and follow-up

  • Clear understanding of financial/accounting principles

  • Extremely detail- and deadline-oriented

  • Flexible and friendly personality

     

  • Education and/or Experience:  Bachelor’s degree from four-year college or university with two to three years industry experience; or equivalent combination of education and experience.

  • Language Skills:  Ability to read, analyze and interpret lease and contract documents, financial reports and legal documents.  Ability to respond to common inquiries or complaints from tenants, regulatory agencies or members of the business community.

  • Mathematical Skills:  Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios and proportions to practical situations.

  • Reasoning Ability:  Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • Other Skills and Abilities:  The incumbent must be service oriented, have good interpersonal and organizational skills.