Associate Vice President - Facilities Management - University of Minnesota

December 14, 2017

University of Minnesota

Minneapolis, Minnesota 55455

About the Job:

The Associate Vice President for Facilities Management (AVP FM) has responsibility for the delivery of effective and efficient customer-focused service in order to achieve a safe, welcoming, and reliable campus for the University of Minnesota.  The AVP leads a highly engaged and motivated staff of over 1,100 FTEs with a budget of $215 million.  FM has responsibility for custodial, maintenance, utilities and energy management, small project construction, landcare, lockshop, sign shop, operational sustainability, and waste recovery across the Twin Cities campus’ 263 buildings, 23.4 million square feet, and 1,200+ acres.  This position provides decision support to the Vice President for University Services on the University’s annual Higher Education Asset Preservation and Replacement priorities and other facility renewal projects.  The AVP reports directly to the Vice President for University Services and serves on the University Services leadership team.


• Deliver quality services in an efficient and effective manner while understanding and responding to the facilities services needs of the entire University and the concerns of external constituencies.  Promote and maintain a customer-focused service environment.
• Work with academic units to ensure facilities services support the priorities and mission of the University.  Provide quantitative/qualitative information on condition of the campus and its facilities.  Provide information to the University regarding components of facilities costs and strategies to manage these costs, and improve service effectiveness. 
• Promote strategic planning for use and maintenance of facilities.  Continue to build facilities condition assessment (FCA) database and develop management systems and policies which provide the decision making basis to achieve maximum utilization of the University’s facilities asset.
• Assess customer service satisfaction with a view toward enhancing service.
• Create a positive work environment for Facilities Management’s 1,100+ employees, incorporating the University’s commitment to equal opportunity and diversity in hiring, retention and promoting employees and empowering employees to use their full range of talents and abilities.  Assess employee satisfaction/morale; develop action plans to address issues.  Promote employee engagement and training/skill development for each position. . 
• Work with the University Services Finance Officer to develop long-term facilities financing strategies which properly fund ongoing required and appropriate maintenance and operations activities; identify factors contributing to staffing and service level issues; develop action plans to address issues; address the backlog of unfunded capital investments; recognize depreciation of the physical asset; and accommodate changing technology, and assist with the institutional capital planning and budgeting process.
• Communicate with internal and external stakeholders on the issues and effectiveness of Facilities Management in providing services and stewardship to the academic mission of education, research, and outreach.
• Participate with the University in engaging union leadership to jointly develop practices that improve engagement, productivity and quality.
• Provide reliable, cost effective, environmentally sustainable utility services to the University; direct the engineering group and maintain an up-to-date Utility Master Plan.
• Understand and promote current facility products and services to enable integration with new technologies, changing work processes, and the demand of a sophisticated work force and customer group

The position requires work to be performed both in an office setting and in the field -- working with the employees of Facilities Management and the units Facilities Management serves.  Such field work may occur during various hours of the day.

• At least ten (10) years of experience in leadership positions in facilities management within a large, complex service institution, business and/or government entity.
• Demonstrated successful leadership and change management skills with a record of achieving continuous improvement and transformational change, and in leading and directing multiple projects and programs.
• A bachelor’s degree is required; a relevant advanced degree work is desired.  A major emphasis is placed on previous experience and track record in management and leadership positions.
• Experience in a research university setting is desired.
• Experience with a unionized work force is desired. 

• Thorough knowledge of facilities management areas of service, best practice and professional direction.
• Ability to lead and build a high performing team to accomplish goals and demonstrate results.
• Ability to develop and maintain effective working relationships with senior administrators and other constituencies.
• Excellent leadership, interpersonal and conflict resolution skills.
• Ability to lead in a collaborative and collegial environment.
• Knowledge of and ability to apply best practice and industry benchmarks in facilities management.
• Strong communication skills, including oral/written communication, project/presentation management, problem solving, analytical, and organizational.  Ability to communicate with all levels of the University, Facilities Management staff, government leaders, and the public.

Leads strategically; lives the organization’s values of excellence, integrity, accountability, and stewardship; delivers results; understands self; models maturity and professionalism; works collaboratively; inspires commitment; innovates; models a respectful leadership style

Commitment, energy, enthusiasm, intellectual curiosity, honest, inclusive and candid.