BUILDING SERVICES SUPERVISOR
SALARY: $74,030.00 - $92,537.00 Annually
OPENING DATE: 12/28/17
CLOSING DATE: 01/18/18, 5:00 PM
Under general direction, supervises, assigns, and coordinates the daily maintenance functions and vendor service activities; ensures adherence to safety rules and procedures; resolves maintenance issues; staff; ensures work quality and adherence to established policies and procedures.
This posting will be used to fill multiple positions.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Leads, coordinates, schedules, assigns, and inspects the daily work activities of assigned staff, consultants and contractors.
• Coaches and trains staff; manages employee relations; manages the workflow and prioritization of projects and work orders; measures the performance of the division and all related staff and takes appropriate corrective action when necessary; provides advice and counsel to staff; develops developmental work plans for staff; implements or recommends corrective actions, discipline and termination procedures as appropriate/necessary.
• Supervises and directs daily, routine and preventative maintenance; supervises, and directs and performs maintenance and/or service on all office building systems including custodial, HVAC, Fire/Life Safety systems, doors and locks, electrical, lighting, plumbing and employee amenities.
• Manages vendor and contractor progress including the budget and resources; maintains key project milestones; performs quality control of the work for best practices and code compliancy; manages and reallocates contract funds if appropriate; distributes plans for review by various staff; and monitors vendor/consultant work to determine if they are meeting the duties required by the scope of work.
• Ensures personnel are oriented in department procedures, safety practices, systems operations, and other governing regulations; reviews safety issues with employees prior to the start of projects; improves facility maintenance and operations processes where practical; inspects and/or directs staff to inspect work in progress and upon completion to assure that repairs, maintenance, and project activities are in accordance with Agency regulations, policies, and operating procedures and practices; monitors after hours and on-call program to assure effective and reliable staff responses to planned and unforeseen incidents and repairs.
• Oversees the facilities condition assessment program, including ongoing inspections of structure and grounds infrastructure, continuous improvement of the inspection process, collecting and assessing staff and contractor feedback, ordering immediate repairs as needed, and deferring short and long range repair, replacement, and converting short and long term condition assessments into budget estimates; writes and presents executive summaries of work plans and various reports on facilities maintenance operations and activities; and assures that maintenance plans are kept current and relevant documents are on file for each facility.
• Develops, improves and keeps current all relevant information of the Division's maintenance plan; designs and oversees the development of site specific spread sheets describing all relevant aspects of facility maintenance; designs and oversees the development of composite/roll-up spread sheets that provide an Agency-wide maintenance plan profile; coordinates staff tasks and manages the work order process and other requests for facilities maintenance services including prioritization of requests and scheduling facilities personnel to complete work according to expectations; provides periodic after-hours management of on-call staff; produces routine reports from the work order system that documents status and progress toward the Division's goals and analyzes the work order process to uncover opportunities for improvement including timely collection of field data; consolidates report data for periodic presentation to Operations management; assures timely and objective quality assurance inspections are acquired from staff and contractors; reviews quality assurance data for compliance with contract requirements and task assignments; develops, coordinates and oversees the facilities condition assessment program; and writes and presents executive summaries of work plans and various reports on facilities maintenance operations and activities.
• Maintains vendor and contractor records concerning work performance; prepares reports and briefings on project status, progress, changes, and items related to scope, schedule, and budget; analyzes, tracks and reports on trends in operations and maintenance and environmental impact development; develops meeting agendas and writes speaking points; and responds to and resolves inquiries and complaints.
• Provides support to the division/department and others on matters as directed; serves as staff on a variety of committees as assigned; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
Education and Experience:
Bachelors Degree in facility management, building management, business administration, or closely related field and six years of experience in supervising and administering building management operations involving the supervision of capital programs/projects, working with stakeholders, and policy and procedures development that includes three years of staff supervisory, budgetary, and management responsibility; OR an equivalent combination of education and experience.
Required Licenses or Certifications:
Possession of a valid Washington State Drivers License.
Required Knowledge of:
• Operational characteristics, services, and activities related to facilities management.
• Business/industry principles and practices related to facilities management.
• Building construction principles and practices including familiarity with building, plumbing, electrical, and mechanical trades.
• Occupational hazards and standard safety practices.
• Pertinent federal, state, and local laws, codes, and regulations.
• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.
• Principles of report preparation, independent cost estimating, and contract scope preparation.
• Modern office procedures, methods, and equipment including computers, mobile devices and computer applications such as word processing, spreadsheets, and statistical databases at an advanced level of proficiency.
• Principles of supervision, training, and performance evaluation.
Required Skill in:
• Overseeing multiple public and private service providers.
• Procurement and contracts management.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Critical and strategic problem solving.
• Preparing and analyzing data and comprehensive reports.
• Responding to inquiries and in effective oral and written communication.
• Researching, analyzing, and evaluating new service delivery methods and techniques.
• Applying program development techniques and principles.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• Developing and monitoring departmental and program/project operating budgets, costs, and schedules.
• Demonstrating a positive customer service orientation with both internal and external clients.
• Supervising, leading, and delegating tasks and authority.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Work is performed indoors and out of doors throughout the service area of King, Pierce and Snohomish Counties.
• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 50 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, infectious disease, and extreme noise when conducting site visits and working in the field.
The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
We are an Equal Opportunity Employer and value workplace diversity. We seek to create an environment and culture that embraces the differences of our employees. You will find an exceptionally diverse group of people at Sound Transit with regard to culture, beliefs, communication styles, and life and work experiences.
All qualified applicants are considered in accordance with applicable laws prohibiting discrimination on the basis of race, religion, color, gender, age, national origin, sexual orientation, physical or mental disability, marital status or veteran status or any another legally protected status.