Mall General Manager - ProEquity Asset Management

January 02, 2018

ProEquity Asset Management

Harlingen, Texas 78552

Mall General Manager - ProEquity Asset Management

January 1, 2018 

ProEquity Asset Management

Harlingen, Texas 78552



ProEquity Asset Management is a full-service commercial real estate services company providing comprehensive solutions for real estate occupiers, owners and investors throughout the Western, Southwestern and Midwestern United States.

The firm leverages 100+ years of combined experience to deliver a broad range of integrated services including asset management, property management, receivership, leasing, advisory, development and construction management services. The goal being to provide a superior road map and resources that will allow our clients to best understand market dynamics and proactively position their assets for exceptional results in a competitive marketplace; to execute the client strategy while constantly reassessing strategic positioning and mitigating risk.

ProEquity is a collegial environment where working together and cooperatively towards the best interests of the client and the organization are critical.  We are seeking a candidate who can enhance this culture as well as perform the technical duties of a property manager.

The Mall General Manager will be responsible for managing the day to day operations of the property as well as be adept at managing, not only commercial properties, but also multiple relationships, needs, and personalities of clients, tenants and co-workers. Applicant must be energetic, accomplishment oriented, okay with a hands-on, roll up your sleeves approach and ready to immediately engage in a fast-paced environment.

Interaction will include all levels of management, tenants, co-workers, staff, supervisors, vendors and clients from a wide array of disciplines and; therefore, polished communication (verbal & written) and organizational skills are indispensable.

General responsibilities include overseeing the mall operations, building operations, lease administration, vendor service contract management, client reporting, tenant relations, budgeting and financial management, project management, marketing and specialty leasing.

General Manager Duties

  • Manage the day-to-day activities of the facility while driving the effectiveness of sales and marketing.

  • Participate in corporate strategic planning and implement strategic goals and objectives while maximizing Net Operating Income.

  • Ensure the accuracy of all property-level financial data, and that all revenues are properly billed and collected.

  • Prepare the Annual Operating and Capital budgets in cooperation with Asset Management.

  • Responsible for monthly and/or quarterly reforecasts and detailed variance analysis as needed.

  • Oversee rent collection utilizing the assistance of the Accounting and Accounts Receivable staff.

  • Approve wage and bonus schedules in line with budget and operating constraints.

  • Approve, within budgetary and corporate guidelines, expenditures for capital equipment.

  • Oversee that operations are consistent with sales, cash flow and financial goals.

  • Oversee the monthly sales reporting and lease review processes

  • Ability to handle public relations situations within corporate guidelines.

  • Oversee the facility staff and develop professional development plans for the employees, supervisors and managers through regular staff meetings.

  • Resolve customer complaints and service issues professionally and in a timely manner.


    Operations Duties

  • Supervise and administer all tenant and landlord construction.

  • Direct, administer, and negotiate all service and maintenance contracts within the RFP Process.

  • Accurately track and control all CAM expenses and prepare the CAM expense portion of quarterly forecasts, including participation in the annual budget creation process.

  • Review, submit, confirm coding, and approve all invoicing to ensure timely payment of invoices with Accounting Team.

  • Administer all State and Federal required reports and safety documentation {OSHA}.

  • Oversee efficient operations of mall common area HVAC units and implement the tracking of same on the Property Maintenance plan.

  • Implement and manage Risk Management and Emergency Planning and Response Plans per company guidelines.


    Experience and Skills

  • Bachelor’s Degree preferred

  • Shopping center industry experience required

  • 5+ years’ experience in Direct Retail Property Management

  • 3+ years’ technical experience of physical systems on retail and commercial buildings.

  • Knowledge of retail and commercial building practices and systems, HVAC, plumbing and electrical systems

  • Strong leadership, motivation and managerial skills

  • Proven ability to be flexible, prioritize and manage multiple projects while delivering on a deadline

  • Effective listening, communication (verbal and written) and negotiation skills


    Physical & Mental Requirements

  • Must be physically and mentally able to perform the duties and responsibilities listed above.

  • Ability to move throughout the mall premises to interact with tenants and operations employees and to address building, roof, and parking lot issues.

  • Must occasionally lift and/or move up to approximately 30 pounds, including without limitation, office supplies and items associated with the operations of the management office and property.


    Overtime/Holiday Work Shifts

  • Must be flexible and able to work nights, weekends and holidays if needed.



  • Great work environment

  • Benefits including Medical, Dental and Vision plans

  • Vesting 401K

  • 10 paid holidays annually

  • Paid vacation, Personal days and Sick time

    This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position.  While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as deemed necessary.

    This position is governed by ProEquity Management Corporation personnel policies including, without limitation to, its “at will” employment provisions.

    ProEquity Asset Management Corporation is an Equal Employment Opportunity Employer 

    Compensation Range: $75,000-$99,999