Regional Director-Operations-Denver - CWS

January 15, 2018


Austin, Texas 78759

Discover a better way of living a purpose-driven career at CWS Apartment Homes.  We aim to recruit the most enthusiastic talent to join our team and contribute to our mission of providing exceptional living experiences to residents and meaningful work for passionate individuals.  Focusing on an atmosphere of forward thinking, collaboration, and creative problem solving, CWS strives to provide the opportunities and challenges you desire for a satisfying career.  When we say collaborative, we mean it.  Every team member at CWS has a voice, a purpose, and the opportunity to grow and advance their career. 

CWS offers a robust benefits program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment- you! For your physical and mental wellness we offer medical, dental and vision insurance programs for you and your family’s needs as well has vacation, sick time and holiday benefits. For your financial wellness CWS provides an array of supplemental life insurance and disability insurance.  In addition, our CWS Savings plan has a pre-tax and Roth component in which we will match up to 3% of your contribution towards your future savings!  CWS also provides a rent discount should you choose to call one of our communities home. CWS is dedicated to not only you and your well-being, but also the community in which we live.  With our B.R.I.D.G.E program we are able to give back to our communities by volunteering.

The Regional Director is responsible for various aspects of property and asset management for the apartment portfolio under his or her direct supervision. The Region Director’s goal relates to achieving the desired objectives of CWS’ investors in accordance with Multi-Family Group’s policies and procedures. The Regional Director is expected to supervise the operation of each and every property and its related functions, including, but not limited to, the administrative, including operating policies and procedures, human resources, maintenance, and the budgeting-financial aspects of each property.

This position reports to the Regional Vice President - Operations.

What will I be doing?

1. Responsible for managing staff

•Hire, coach, and motivate a professional and competent staff that works together to accomplish goals and objectives.
•Provide feedback during annual performance evaluations for on-site partners.
•Clearly communicate goals and objectives for each community.
•Effectively delegate responsibility for each community to the appropriate employee partner.
•Demand quality performance from all on-site partners.
•Counsel individuals as necessary.
•Follow and ensure adherence to CWS’ HR policies and procedures.

2. Responsible for maintaining positive resident relations

•Establish and maintain a professional, courteous relationship with any and all individuals.
•Promote a responsive and service oriented environment, treating all customers fairly and with respect.
•Show continuous commitment to excellent customer service.

3. Responsible for the property’s financial performance

•Operate in accordance with the annual business plan and monitor the performance of each community. Recommend operational changes to improve profitability on an as needed basis.
•Maximize the long term value of the communities.
•Attempt to identify new revenue enhancing opportunities.
•Minimize expenses without compromising value to the customer.
•Prepare operating budgets, capital improvement plans, and cash flow forecasts.
•Evaluate and monitor the information in the proper financial statements.
•Prepare annual property budgets and asset management plans for each property in the portfolio.

4. Responsible for maintaining the community

•Review contracts, bids, and proposals to ensure information and scope are competitive and comprehensive.
•Monitor capital improvements to ensure completion

5. Responsible for marketing the community

•Monitor trends in the marketplace.
•Establish, with the Community Director(s) and the Marketing Director, goals related to traffic, leasing, closing ratios, resident satisfaction, etc.
•Develop and evaluate the marketing mix for the property. Includes rent adjustments, lease terms, locator fees, resident retention programs, special offerings, etc.
•Monitor occupancy and leasing information for each community on a regular basis.

What are we looking for?

At CWS, our mission is to Enhance Lives the CWS Way. The company was founded in 1969 and we have a long track record of success.  Our leadership demonstrates our core values day in and day out.  We want individuals who share and will demonstrate:

•A demand for excellence with a sense of urgency
•A respect for people
•Requirement for profitability and sustainability
•Honoring our word
•Ethical dealings are paramount

In addition, the ideal candidate will possess the following:

•Strong oral and written communication skills.
•Able to adhere to a set and variable work schedule, including weekends and emergencies, as required.
•Able to adhere to company policies, procedures, and practices.
•Able to establish and maintain effective working relationships.
•Able to professionally interact with residents and guests, as needed.
•Possess a valid driver’s license with good driving record and current automobile insurance.

Minimum Qualifications:

•At least 5 years of strategic marketing, lease-up execution, and property management.