Vice President, Global Facilities & Real Estate - Nuance Communications, Inc.

January 30, 2018

Nuance Communications, Inc.

Burlington, Massachusetts 01803


Nuance Communications (Nasdaq: NUAN) is a pioneer and market leader in cognitive and conversational technologies for organizations around the world. Since 2001, Nuance has delivered voice, natural language understanding and AI innovations that simplify how people interact with the machines and devices around them.

The company develops customized conversational and AI innovations that understand, analyze, and respond to human language in natural and intuitive ways – from connected cars and intelligent virtual agents to AI-powered healthcare solutions that improve patient care. These solutions bring intelligence to work and life, transforming the way people experience technology through solutions that improve productivity and amplify human intelligence.

Nuance works with thousands of companies – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. The Company offers deep vertical market expertise and scalable, independent technologies and platforms, and professional services. An unwavering commitment to its customers has helped Nuance earn trusted relationships with many of the world’s most respected companies including Audi, BMW, Bank of America, Banma, Barclays, Cerner, Cleveland Clinic, Comcast, Citi, Daimler Mercedes-Benz, Epic, Ford, HSBC, Mayo Clinic, Telefonica, Toyota, UPMC, Verizon, and Vodafone.

Nuance is an organization steeped in research and development. With more than 1,800 researchers, scientists, developers and engineers; an annual R&D budget exceeding $300 million; and, a strong IP portfolio, the company is dedicated to continually refining its technologies and advancing its solutions to best meet customers’ diverse and changing needs. Nuance innovations include speech recognition, natural language understanding, machine leading, semantic processing, analytics, biometrics, optical character recognition, and dialog and information management.

The company is headquartered in Burlington, MA and employs approximately 15,000 individuals in 45 operating locations and has a sales presence in more than 75 countries. In its fiscal year 2017, the company’s revenue is estimated to exceed $2 billion to complement strong margin profiles and cash flow from operations.

Nuance Businesses

Nuance delivers its solutions through four core business segments:

Nuance Healthcare builds intelligent solutions that support a more natural and insightful approach to clinical documentation across the care continuum, allowing physicians to spend more time caring for their patients and less time on administrative rework. Nuance healthcare’s solutions capture documentation and deliver real-time intelligence at the point of decision making resulting in greater accuracy, saved time, and appropriate financial reimbursement. With deep partner integrations across the healthcare ecosystem and decades of clinical expertise, Nuance healthcare provides a more complete and accurate view of patient care to improve the clinical and financial outcomes for more than 500,000 clinicians in 10,000 healthcare organizations worldwide.

Nuance Enterprise is focused on reinventing the relationship between businesses and consumers through intelligent customer service and engagement solutions powered by AI. These solutions are differentiated by speech, voice biometrics, virtual assistant and cognitive technologies that enable cross-channel customer service for IVR, mobile and web, inbound and outbound models, and are supported by the design and development skills of a global professional services team. This business serves Fortune 2500 companies across the globe with a mix of direct and channel partner selling models.

Nuance Mobile is focused on developing cognitive and conversational AI solutions that give automakers and service providers the ability to amplify the intelligence of connected cars, smart homes and subscriber engagement. Unparalleled offerings in voice, AI, and text-input solutions can understand what is said intelligently analyze the right data, and respond with outcomes and digital experiences that make life and work more productive – behind the wheel, in the home and on-the-go. Nuance’s deep market expertise provides the ability to deliver fully-customizable solutions that are powerful and proven.

Nuance Imaging builds OCR and document workflow solutions that help people work faster and smarter. Focused on addressing key industry trends, such as document security, regulatory compliance, and cost-effective integrated print and capture management solutions, this business is developing the next generation of secure, context-aware document management technologies that can identify and understand content, and automatically route and adjust permissions accordingly.


The Vice President, Global Facilities & Real Estate will be responsible for the strategic leadership, management, development and operations of Nuance’s global real estate portfolio across all operating locations.  This executive will oversee the 24/7 activities of a global facilities team who are responsible for providing a safe, secure, and environmentally sound operation and maintenance across the globe.  The Vice President will also manage construction work and may coordinate and/or oversee contracted services for major construction.  Based in corporate headquarters (Burlington, MA), the Vice President will report to the Senior Vice President, Global Real Estate and Procurement and will lead a team of approximately 25 individuals.



  • Responsible for driving and leading the tactical and strategic activities with a focus on continuous improvement, quality of service, and the capacity to plan and scale a global organization.
  • The leadership, vision and implementation of all system, facility and department initiatives, needs and goals with a focus on driving operational excellence.
  • Direct strategic capital planning, design and construction; ensure full coordination with day to day operations.
  • Develop, maintain and monitor complex operating and capital budgets, making needed adjustments to ensure budget requirements are achieved.
  • Plans utilization of space and facilities consistent with requirements of organizational efficiency, available facilities and funds.
  • Manage all global office leasing and construction work.
  • Negotiate leases and subleases and provide guidance to external Real estate brokers
  • Manage and direct all aspects associated with building and office maintenance, office furniture and equipment, facilities renovation and construction activities to include planning, cost estimating, budgeting, documentation and negotiating contracts as well as construction and maintenance monitoring and supervising work station moves.
  • Ensure effective Environmental Health and Safety including appropriate emergency preparedness, business continuity planning, and disaster recovery capabilities. This includes insight into and planning for sustainability requirements relevant in each geography.
  • Analyze and design all processes needed to manage the asset lifecycle including the effective use of facility information systems.
  • Reviews and analyzes financial statements and data, operating reports, budget variance reports, and other appropriate financial information to monitor attainment of financial goals.
  • Outsource professional services, as needed.
  • Maintains a professional business relationship with vendors by negotiating contracts and matters pertaining to account operations.
  • Drive solutions that optimize the current facilities portfolio.
  • Build, develop, coach and manage a strong and cohesive team.  Deepen bench strength and implement a succession plan by developing existing talent and recruiting new talent, as needed.



Nuance is looking to recruit a senior facilities management executive with very strong business operations and project management skills with global experience.  The successful candidate will be skilled in making presentations and interacting at a senior level, with the capacity to develop and communicate a fact-based point of view, provide candid and constructive feedback to executives and have demonstrated the business maturity to influence the Company’s management. He/She will have proven capabilities in strategic planning and execution; exceeding expectations of delivery in all scope of work.  The Vice President will have substantial analytical rigor and a proven capacity to build, manage, lead and develop a diverse and global team of facilities operators.


  • Minimum 20 years of progressive real estate and global facilities management and operations experience.  Large, multi-site facilities management across multiple global locations is a must.
  • A track record of senior management progression and proven ability to perform at the senior management level.
  • Proven success in managing a $50M+ budget; a strong background in operational and capital finances, and budget development.
  • Credible as both a business partner and a Real Estate/Facilities Management specialist.
  • Experience and proven leadership in large scale project planning, reporting and budgeting.
  • Experience with M&A and the resulting integration and utilization of space.
  • Demonstrable ability to achieve goals through influencing, partnering and developing relationships with Executive Leadership team and other key stakeholders across the business.
  • Experience with global EHS and sustainability regulations.
  • Exceptional communication, presentation and negotiation skills.
  • Ability to conduct strategic analyses
  • Ability and experience in dealing with multiple cultures
  • A Bachelor’s degree in business management or related field is required; MBA preferred



Outstanding Leadership, Team Building & Recruiting.  An executive with superior inspirational qualities who creates an atmosphere in which people work together enthusiastically and co- operatively to produce outstanding results; one who attracts top talent from outside the organization while developing strong teams within.  A great judge and recruiter of talent.  Proven experience in building high-performing teams. He/she must be an influencer who can rally people around a common vision…a high energy; natural leader;

“Equity” Mindset.  The successful candidate will have a proven ability to pursue his/her objectives passionately with an ownership mentality and a focus on the overall success of the Company and increasing shareholder value.

Maturity and Independence.  Someone who speaks with authority and leads rather than follows. A highly ethical and intelligent professional, with the executive presence, and industry stature to effectively represent the company and its mission externally, and to bring enhanced credibility to the firm and its services. A thoroughly honest and forthright individual who is up-front and direct with subordinates, peers, and top management executives.

A Focus on Execution.  A player/manager and self-starter with a bias for action. A non-political team player who can quickly establish himself/herself as a trusted member of the senior management team. Someone who identifies closely with, and is committed to the achievement of the Company’s mission while working in concert with other groups internally and externally. A strategic thinker, able to identify opportunities in the market and refine and evolve strategic plans to capitalize on those opportunities

Nimble in the Face of Ambiguity and Adversity.  A hands-on, entrepreneurial executive, able to seize upon moving windows of opportunity in evolving market segments. Grounded/pragmatic; someone who naturally adjusts to changing internal/external dynamics, priorities and challenges…Decisive; optimist/”can-do” attitude; values people, and focuses on doing the right thing.

Nimble in the Face of Ambiguity and Adversity.  A hands-on, entrepreneurial executive, able to seize upon moving windows of opportunity in evolving market segments. Grounded/pragmatic; someone who naturally adjusts to changing internal/external dynamics, priorities and challenges…Decisive; optimist/”can-do” attitude; values people, and focuses on doing the right thing.