Client Relationship Manager - U.S. Bank

January 31, 2018

U.S. Bank

Minneapolis , Minnesota 55402


At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
This is a Critical function within Corporate Real Estate (“CRE”) to lead process that defines business requirements and develops portfolio solutions.  The Portfolio Manager supports Business Line customers with efficient, flexible, and productive workplace solutions - driven by proactive portfolio planning and responsive service delivery. They are responsible for developing and managing strategic relationships with business leaders, and serving as a single point-of-contact for their portfolio needs. The Portfolio Manager partners with Business Lines to define portfolio requirements in context of business objectives – and builds fact-based business cases to drive optimal real estate solutions.
The portfolio management team is expanding to include four Portfolio Managers, along with a practice leader.  Portfolio Managers proactively engage with a wide variety of customers and teammates, and must be able to manage productive relationships at all levels of the Enterprise.

Major Responsibilities:

  • Establish and manage key relationships across designated Business Line, serving as a Customer Relationship Manager – understanding business objectives and proactively developing impactful real estate solutions.
  • Serve as a strategic consultant and primary contact for real estate planning, and financial management of designated portfolio. Evaluate business demand, market factors, risks, and overall corporate objectives in recommending real estate solutions. Effectively communicate the financial impact of real estate decisions in business terms.
  • Develop portfolio plan for assigned business, and lead rhythm of the business cadence. Set meeting agenda and successfully maintain control of the decision process.  Guide and advise business lines through effective workplace planning and forecasting activities including capital & operating budgets, identifying new business requirements, and space demand management.
  • Analyze opportunities for portfolio improvement, and present compelling business cases in a timely manner to achieve agreed upon objectives – professionally guiding business leaders through real estate decisions.
  • Lead collaborative process to build and present business cases, project recommendations, and investment proposals.
  • Balance business lines perceived requirements with goals, objectives, and fiduciary constraints of the enterprise. Optimize enterprise portfolio assets by collaborating with peer portfolio managers in other business lines.
  • Responsible for growth and management of the communications channel between business lines and Corporate Real Estate.
  • Collaborate effectively with RE Portfolio Planning, CRE Governance teams, Service Partners, and assigned business and finance leaders to support Business Lines.
  • Facilitate issue resolution to enable a high trust factor between Business and CRE.
  • Meet and exceed designated portfolio performance metrics (vacancy, utilization and occupancy cost, and project/financial commitments.


  • Demonstrated ability to build and manage effective business relationships
  • Excellent communication skills, and situational awareness
  • Strategic perspective
  • Financial acumen, and analytic ability to develop persuasive and fact-based business cases
  • Demonstrated ability to successfully operate within a cross-functional team
  • Proven history of creating value and delivering results that matter
Your Career is Here.


  • Bachelor’s degree required, Master’s degree preferred
  • 8+ years of general business, consulting, or varied real estate experience
  • Corporate real estate expertise preferred, with demonstrated experience in planning, architecture & design, projects, transactions, or facilities

Preferred Qualifications:

  • Six Sigma Green Belt
  • Project Management experience
  • Strong organizational and analytical skills
  • Ability to identify and resolve exceptions and to analyze data
  • Excellent verbal and written communication skills




 Project Management / Analysis


Primary Location



 1st - Daytime



 Yes, 25 % of the Time
Average Hours Per Week 40