The Assistant General Manager assists with all operating aspects of the center including property operations, special events, marketing, tenant relations, short term and specialty income, either personally or through assigned staff. Further, the Assistant General Manager is responsible for assisting with achieving revenue and expense targets included in the annual Business Plans.
- Ensures the timely collection of rents and works directly with tenants in arrears to collect outstanding balances owed while keeping detailed and updated notes on progress in accounting software.
- Work with on-site management team to minimize expenditures, maximize revenues and adhere to budgeted cost parameters.
- Work with the Senior General Manager and Property Accountant on preparation and approval of tenant CAM Reconciliations.
- Knowledgeable in A/R and A/P practices, policies and procedures and able to cultivate relationships with accounting departments.
- Monitors the on-site tenant improvement activities.
- Fully understand and maintains Madison Marquette operating policies and procedures as defined in Madison's Standard Operating Procedures (SOP).
- Ensures that all policies are implemented as defined in the SOP, and works with on site vendors to ensure their employees adhere to relevant policies.
- Understand the fundamental objective of creating a safe and pleasurable experience for shoppers, diners, workers, and residents. Performs daily walk-throughs to ensure same.
- Provides ongoing or special financial reports and monthly reports to Madison Marquette management. Assist with the preparation of the annual property operating budgets and assists with the development of the annual business plan.
- Maintains on-site records relevant to activities at the properties.
- Maintains appearance, cleanliness and safety of the properties, to include vacant spaces per the SOP.
- Engages, coordinates and monitors activities of contractor services, as necessary, and recommends and directs ongoing maintenance and necessary repairs for the center.
- Recommends capital improvement campaigns.
- Promotes workplace safety by establishing programs to ensure property is free of hazards; responds promptly and in person to major emergency situations.
- Establishes and maintains open and productive communication with tenants, vendors, and company employees.
- Monitors tenant sales and work to increase tenant sales actively.
- Assists with managing the center in accordance with applicable local, state and federal laws; recommends such legal action as may be required to protect and maintain the financial integrity of the center.
- Continually improves processes related to above duties and responsibilities with the objective of providing the most desirable shopping, dining, living, and working environment.
- Works extended hours, including weekends, as necessary, to achieve the desired results for the center.
- Conduct regular detailed tours of the property with contracted vendors of the Property.
- Other duties as assigned.
The above listing represents the general summary of the core functions of the Assistant General Manager position and is not to be considered an exhaustive description of all responsibilities of the position.
The incumbent's functional reporting will be to the Senior General Manager, or Regional Manager in the absence of that position, with direct project related reporting to the Asset and Project Manager. Will also report as specifically authorized to designated client representatives if the center's ownership structure dictates that need.
- Position requires a Bachelor's degree (B.A./B.S) in Business Administration or a related discipline from an accredited college or university or an equivalent combination of education and experience in managing mixed-use properties.
- A minimum of two (2) years of progressively responsible experience managing retail properties, either individually or as part of a mixed-use property, mall, strip center, lifestyle center, etc.
- Demonstrated management experience, preferably at a mixed-use retail/office/residential center.
- Demonstrated proficiency in the MS Office suite of products, particularly Word and Excel.
- Strong sense of customer service.
- Valid driving license and active automobile insurance coverage.
- Active real estate license preferred.
- Effective interpersonal skills and an ability to lead vendors and tenants.
- Effective verbal and written communication skills.
- Effective organization skills as demonstrated by the ability to consistently deliver on commitments to tenants and Management.
- Meticulous attention to detail and accuracy and a flexible outlook toward task management.