The purpose of this position is to serve as the primary client contact for delivery of facilities management services and manage multiple facilities management functions across the region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directs facility management staff to deliver service levels within the prescribed budget to the client.
Reviews client's strategic plans and determines appropriate staffing levels to meet expectations.
Reviews capital project and operating budget reports for multiple properties. Reviews financials and provides monthly variance commentary, along with creating action plans to improve financial position(s).
Drives account FM client satisfaction and concierge programs to drive the customer satisfaction net promoter score of 8+.
Responsible for overseeing Work Management Program Delivery for all FM and Engineering CBRE and vendor work orders.
Support the implementation of new work management technology. Manages negotiations for FM contract services, engaging CBRE preferred partner vendors.
Directs and drives accounts HSE and BCP programs. Assigns duties to appropriate leads for each to drive account performance and compliance. Reviews various facilities management reports.
Meets with client management team and appropriate departments to discuss, resolve and discrepancies.
Ultimately responsible for FM Team in creating and providing all documentation for all FM cost savings initiatives, along with inputting into the Value Track Tool.
Other duties may be assigned.
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree required. Minimum of eight years of related experience and/or training. Prior supervisory experience required.
CERTIFICATES and/or LICENSES
Facility Management certification preferred. Driver's license may be required.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical, and mechanical systems. Working knowledge of leases, contracts and related documents.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans