Enterprise Implementation Manager

What is Entera? 

At Entera, we are on a mission to transform the way investors find and buy properties.  Powered by machine-learning, Entera’s end-to-end residential real estate platform modernizes the real estate buying process.  Entera’s property source aggregation platform, discovery algorithms, intelligent tools and expert real estate service team help our clients access and evaluate more properties, make data-driven investment decisions, and win more - 100% online.  For more information, visit entera.ai. 

Entera is based in San Francisco, New York & Houston, with satellite service offices in 13 additional markets across the US.  We're always looking for talented, creative and passionate people to join our team. If you're interested in opportunities at Entera, we'd love to hear from you!  

What is this role exactly? 

The Enterprise Implementation Manager is responsible for leading all phases of client onboarding at Entera - the heart of our customer development lifecycle. Entrepreneurial, creative and tech-savvy, Enterprise Implementation Managers are a mix of client-facing experience specialists and information coordinating gladiators who can create and direct orderly processes that guarantee successful onboarding experiences for our new customers.

At its core, this role is about defining information transmission and collection, solution building, expanding on client onboarding strategies, tracking progress and success, organizing internal resources and ultimately shepherding new clients to a positive engagement with the Entera platform. Adapting your approach to support our clients’ needs over time will be paramount to success in this role. 

This role is an opportunity to embed deeply in a unique and fast growing company that is changing how real estate investing works. You are expected to constantly deal with new business challenges and learnings on the job. As a result, we are looking for mission-driven teammates who can jump into multiple engagements and competing initiatives with structure and enthusiasm.

What makes you the ideal Implementation Manager?

• Wake up every morning asking “how can I make life easier for the people I work with?”
• Communicate with methodical intention, clearly stepping through an easy to follow process that outlines the task through to the solution  
• Are experienced in driving results from busy people through gentle nudging and consistently realigning expectations 
• Receive compliments on how organized you are
• You think in bulleted outlines and communicate concisely but openly
• Have presentation creation skills that rival your texting skills
• You get significant enjoyment watching the “Aha!” moment when people learn new things
• Are an information design consultant at heart
• Daydream about working with multiple groups and leading them through from a concept to a successful experience 
• Believe that tech can solve most of the world’s problems
• Understand the value of real estate development
• Routinely seek improvement on your work product by seeking feedback from those who use it
• Treat fast-paced as an artifact from the business past because you think “is there any other way?”
• Effortlessly prioritize what needs to be done now versus what needs to be done in the future and are able to pivot on a dime when appropriate

How does this job operate?

• Timing and Management: Plan, schedule, and manage project timelines and activities from project kick-off through training and webinars to ensure each project is delivered on time, within budget, and satisfies the desired outcomes of implementing on Entera. 
• Internal Coordination, Communication: Ensure that key client data and status updates are relevant to the other Entera teams. Synthesize and summarize unique client needs that lead to improvements. Promote strategies that mitigate risk. 
• Client Engagement, Partnership: Be the positive and encouraging face of the clients first experiences with the Entera setup process. Produce and lead easy to digest presentations that communicate the implementations process. Partner with clients to think through potential roadblocks, structure requirements, deployment goals to create the highest likelihood of success at the outset. 
• Strategy, Solution Implementation: Work with sales, leadership and tech teams to create replicable implementation experiences through dedicated strategy sessions centered around client performance and feedback. Keep a keen eye on scalability opportunities and structure implementations that can run simultaneously. 
• Success Tracking: Track the success of a client through the post go-live phase with a focus on performance to goal. 
• Common Tasks, Tools Required: Light modeling in Excel, Project tracking in Excel and other PM software solutions, Building and presenting from Powerpoint, Collaborating on shared docs in collaboration tools, Designing how-to support docs in Word

What experience is helpful? 

• 4-5 years of experience in tech implementations or consulting with a solid understanding of data collection phasing, data tracking, managing to a timeline, etc. - an understanding of the corporate real estate space is a plus 
• Superior presentation skills with the ability to encourage open dialogue and participation while communicating definitions, reasons behind requirements, and next steps 
• Superior written and verbal communication skills, with the ability to write clear strategies that resonate with senior executives at both institutional investor/operators and the Entera teams
• Demonstrated ability to clearly articulate client needs and transform them into product ideas
• Positive interpersonal skills and strong executive presence
• Ability and desire to attack open-ended problems in unstructured, and fast-paced environments

Entera is proud to be an equal opportunity employer (EEO) that celebrates difference and diversity.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.