Client Service Analyst/Associate

Mack Real Estate Group, LLC (MREG) is an integrated real estate investor, developer, operator and lender. On behalf of institutional and high net worth investors, we make and manage debt and equity investments in real estate and real estate-related securities through multiple business lines and strategies.

Our equity business makes and manages CRE equity investments in multifamily, industrial, office, land for the development of such, and other types of CRE equity investments as warranted by market conditions.

Our affiliated credit business, Mack Real Estate Credit Strategies, L.P. (MRECS) is focused on transitional commercial real estate lending and other debt investments.

Mack Real Estate Development, LLC (“MRED”), a subsidiary of MREG, is a full-service real estate development business specialized in entitling, designing, and delivering institutional quality commercial real estate projects.

MREG is seeking to add a Client Service Analyst/Associate to its Capital Raising and Investor Relations team in New York City. The Client Service Analyst/Associate will join a growing team, gain broad exposure to real estate private equity, and play a critical role in supporting the client reporting and investor relations efforts across MREG’s debt and equity product offerings. The candidate must be highly detail-oriented, intellectually curious, and can multi-task in a growing, fast-paced business environment. The position will emphasize managing client requests, completing investor reporting, and supporting the broader client service function within the Capital Raising and Investor Relations team.

• Manage ad-hoc and routine client administrative requests, including tax requests, contact updates, recurring report distribution, name change requests, investor portal access requests, etc.

• Update and manage contact, account, and relationship information in the CRM;

• Liaise with the relevant person/team to provide timely responses to client inquiries, as necessary;

• Prepare and process regular and ad-hoc client communications, including preparing, reviewing and sending email communications related to reporting and investor activity;

• Review, track and maintain sensitive documents; follow up to obtain information and approvals as necessary;

• Assist with operational enhancements within the team;

• Support in the creation of presentations and other marketing materials;

• Assist in the firm’s annual investor conference;

• Coordinate investor meetings and site visits with existing and prospective institutional investors and prepare meeting materials; and

• Support the broader Investor Relations and Capital Raising team with client requests when required.

• Minimum 3-5 years relevant experience, preferably in financial services;

• Proven ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks;

• Strong working knowledge of Microsoft Office and CRM system such as Salesforce;

• Highly resourceful; ability to exercise superior judgment regarding investor requests;

• Ability to interact with internal and external clients;

• Strong communication skills (written and verbal); and

• Desires a role on a capital raising and investor relations team with strong potential for career advancement.

• Bachelor’s degree required.

MREG evaluates qualified applicants without regard to race, color, age, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. To that end, we welcome applicants from all backgrounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This person should be nimble and able to adjust to an ever-changing environment.