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Account Manager - GWS Local

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Boston
 MA
Postal Code
02108
Country
United States

This job is no longer active.

Description


GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best-in-class partners and the self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

JOB SUMMARY

The purpose of this position is to manage multiple functions of building operations and maintenance for a facility, campus, or portfolio of buildings of significant complexity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops and maintains positive client relationships. Conducts client meetings on unresolved facility issues expeditiously and professionally. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.

Manages and coaches facilities staff to deliver excellent service levels for the client within budget.

Researches and implements new processes and technology to improve operational efficiency.

Develops and recommends strategic facility management objectives for clients. Reviews various budget reports for multiple facilities.

Develops environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.

Responsible for facility inspections for quality assurance periodically. Ensures facility procedures comply with local, state, and federal regulations.

Produces and maintains various facility management reports.

Oversees management of capital projects.

Uses pc and/or PDA for work order system, email, ESS, and training.

Prepares and manages departmental budget.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within a single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination. Effectively recommends same for direct reports to next-level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and EXPERIENCE

A high school diploma or general education degree (GED) is required. Minimum of six years of related experience and/or training. Bachelor's degree is preferred with a focus on business, technical, or management. Prior Supervisory experience is required.

CERTIFICATES and/or LICENSES

Facility Management certification is preferred. A driver's license may be required.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management, and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take the desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis, including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with various options in complex situations. Requires expert-level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that directly impact the company.

OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, intranet/internet. Ability to use a work order system. Working knowledge of architectural, electrical, and mechanical systems. Working knowledge of leases, contracts, and related documents.

SCOPE OF RESPONSIBILITY

Decisions are made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause a long-term impact on co-workers, supervisors, departments, and/or lines of business.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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