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Community & Property Manager

Salary
Competitive
Employment
Full Time
Real Estate Field
  • Property Management

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Description


X Social Communities, developed by PMG, is a national portfolio of attainable luxury rental communities that strives to deliver the most fun and convenient living experience. We believe that life is better with company, and that our residents deserve to love their home.

The Community & Property Manager is the central point of contact for all administrative, maintenance, customer service, and event programming responsibilities at our unique downtown properties. Ownership and leasing teams rely on the Community Manager to create a uniquely enjoyable living experience for residents. The Community & Property Manager will be employed by Kass Management and will report directly to Kass Management and PMG. 

RESPONSIBILITIES:

  • Receive, respond to, and resolve all resident concerns, such as maintenance requests, noise complaints, and rent payment issues
  • Liaison between ownership, vendors, back-office administration, and residents
  • Manage custodial and maintenance services
  • Solicit and review vendor contracts
  • Assure compliance with applicable building codes
  • Proactively address upkeep needs
  • Perform quality control inspections
  • Monitor service costs and general expenditures in line with projected budgets
  • Plan, promote, and facilitate frequent community event programming
  • Craft and distribute resident communications in line with brand standards
  • Assist the leasing team with prospective resident scheduling and showings
  • Distribute renewal notices in a timely manner
  • Process approved rental applications
  • Coordinate the move-in process
  • Hold regular ‘Office Hours’ to discuss resident concerns and suggestions
  • Respond to and document building-related emergencies
  • Work collectively with Ownership to streamline operations and implement best practices

QUALIFICATIONS:

  • Insatiable drive to deliver exceptional customer service in all situations
  • Relevant multifamily property management experience, or applicable experience in hospitality or development
  • Working knowledge of building systems, including elevators, HVAC, plumbing and lighting
  • Familiarity with property management software for managing rent payments, maintenance requests, and other inquiries
  • Tech savvy; able to manage data in multiple systems, including PMS, intercom, package lockers, calendars, and common area displays
  • Enjoys public speaking as an event host and facilitator
  • Able to consistently craft grammatically correct and personably written emails, flyers, and other notices
  • Resourceful and detail-oriented events planner
  • Embraces strategic guidance, problem-solving and new ideas

Job Functions


  • Brokerage / Sales
  • Communications
  • Property Management
 

Job Sector


  • Residential
 

Experience


1+ to 2 years


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