Change Manager Sr Client Strategy Conslt Mgr

  

The purpose of this position is to manage and support the
change management program to achieve diverse and complex workplace strategic
goals and objectives for Line of Business clients for a geographic area (e.g.
National, Region, and/or Global).

  

Delivers & enhances the Change Management program for
implementation of project and portfolio level solutions, occupancy strategies
and work environment solutions.

Engages with occupants at all levels of the organization
from project inception through delivery, providing readiness support including
occupant learning activities (discussions, tours, training, etc.), enablement
of clear messaging & coordination of communications plans, vision
statement, manager talking points, etc. and effectively leads and manages
sensitive, difficult/demanding conversations or situations.

Communicates project goals &objectives, schedule
parameters & milestones.

Develops, maintains & reports on agreed upon critical
success factors & measures of work environment efficiency, effectiveness
and expression.

Produces quantitative and qualitative information to
illustrates organizational, operational and functional relationships that pose
physical and spatial impacts.

Effectively leads and manages sensitive, difficult or
demanding conversations and situations

Oversee the development of program materials such as
timelines, presentation decks, communications and engagement guides

Ensure delivery of change management activities per project
plan and rhythm of business

Documents occupant organization pain points at project
inception, develop plan to mitigate those pain points and measure progress and
results.

Provide necessary occupant learning opportunities, to
include engagements such as panel discussions, tours, training, etc.

Provides management support to enable clear messaging, to
include coordination of communications plans, vision statement, manager talking
points and other components of readiness

Serves as primary interface with Business Division(s) and
client disciplines to understand business direction and changing workplace
needs. Applies knowledge to forecast space requirements and develops space
needs based against business and market conditions. Develops executable plans
to support the business needs, corporate objectives and initiatives

Produces visual display of quantitative and qualitative
information. Illustrates organizational, operational and functional
relationships that pose physical and spatial impacts

Develops, maintains and provides reports, including agreed
upon critical success factors or KPIs, on measures of work environment
efficiency, effectiveness and expression

Attends Client meetings, draft meeting minutes and obtain
approvals to proceed when required. Conduct interviews and discussions with the
client to gather, coordinate, and synthesize project requirements, functional,
operational and cultural issues

Executes change management process for unplanned and special
project requests. Provides business case analysis and documentation that meet
the Client's requirements and are consistently in alignment with Client's goals
and objectives

Delivers & supports communication of  project-level and portfolio-level solutions
based on interpretation of the program data and preparation of recommendation.

Partners with client leadership in researching, evaluating,
and improving client and service delivery processes. Ensures scope of work is
in compliance with statement of work and contracted service level agreements

Delivers and manages pre & post occupancy surveys,
maintains survey database, and provides reporting

Other duties may be assigned.

  

May provide formal supervision to individual employees within
single functional or operational area. 
Recommends staff recruitment, selection, promotion, advancement,
corrective action and termination.  Plans
and monitors appropriate staffing levels and utilization of labor, including
overtime.  Prepares and delivers
performance appraisal for staff.  Mentors
and coaches team members to further develop competencies.  Leads by example and models behaviors that
are consistent with the company's values.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  

Bachelor's degree (BA/BS) from four-year college or
university.  Masters degree or MBA
preferred.  5+ years corporate real
estate experience with emphasis on Strategic Planning, Occupancy Planning, and
Transaction Management; expertise in corporate finance preferred with 7+ years
asset/portfolio management experience.

  

CCMP Certification preferred

  

Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient, timely,
reliable and courteous service to customers. Ability to effectively present
information. Ability to respond effectively to sensitive issues.

  

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

  

Ability to comprehend, analyze, and interpret the most
complex business documents. Ability to respond effectively to the most
sensitive issues. Ability to write reports, manuals, speeches and articles
using distinctive style. Ability to make effective and persuasive presentations
on complex topics to employees, clients, top management and/or public groups.
Ability to motivate and negotiate effectively with key employees, top
management, and client groups to take desired action.

Ability to solve advanced problems and deal with a variety
of options in complex situations. Requires expert level analytical and
quantitative skills with proven experience in developing strategic solutions
for a growing matrix-based multi-industry sales environment. Draws upon the
analysis of others and makes recommendations that have a direct impact on the
company.

  

Proficient use of Microsoft Office Suite Products.

Highly collaborative in a team environment.

Demonstrated leadership and management skills.

Proven record of providing excellent internal and external
customer service

Knowledge of Qualtrics or similar survey tools preferred

Exceptional organizational, time-management skills

  

Decisions made with thorough understanding of procedures,
company policies, and business practices to achieve general results and
deadlines. Responsible for setting work unit and/or project deadlines. Errors
in judgment may cause short-term impact to department.

Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans