Wells Fargo, Samsung and the elephant in the room, politicians, are trying to win back trust. The best advice I read? Make the problem bigger. Concentrate on consumer protection industry-wide. Take the lead in preventing anyone from doing "this" again, whether it is unwanted credit cards, batteries, email servers, or personal attacks rather than on issues. Crisis management concentrating on the problem, or ignoring it, never works. True leaders concentrate on comprehensive solutions, and raise the bar for everyone.
Deputy Director, Long-Range Planning City of San Diego, CA