Director, Operations

Job Description

We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.

Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.

Job Summary

We’re looking for a talented Director of Operations who will be responsible for the overall operations of a portfolio of multi-family properties in our Toronto market. The Director will oversee the portfolio’s financial and operational performance including monitoring monthly financials, ensuring efficient operations and on-time reporting, managing and mentoring the onsite staff, as well as ensuring a positive experience for the residents, associates, and property owners in conjunction with the property leadership team. This person will need to be a influential leader with the ability to innovate processes and drive change.

Responsibilities 

• Other responsibilities as assigned by Asset Management team

Qualifications

• Five to ten years of multi-family property management experience is required
• Prior experience in Yardi or another equivalent property management system is required
• Prior experience in multi-family high rise environment required
• Knowledge of P&L Statements, GL’s, budgeting, etc. is required
• Ability to make recommendations to the Asset Management team
• Ability to effectively interact with residents, suppliers, other associates, and clients
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
• Ability to relay technical concerns with adequate detail, quickly and accurately
• High degree of initiative and problem-solving ability
• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Ability to meet budgets and control costs
• Ability to write reports and business correspondence
• Strong interpersonal skills to effectively communicate with all levels of management
• Ability to cope and defuse situations 
• Real Estate license is helpful, though not required

Requirements

• Bachelor’s degree 
• Excellent communication skills both written and verbal
• Ability to work well using mobile office electronic tools
• Excellent math and financial acumen
• Demonstrated attention to detail
• Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays
• Ability to travel including overnight