GWS Sector Director - Retail & Multi-Site

Job Description

JOB SUMMARY

This role is a visible global sector director, responsible for growing assigned accounts with an emphasis on aligning globally to drive strategy, exceed client satisfaction, execute against growth and profitability strategies, assist marketing, deliver financial performance, and optimize talent.

The Sector Director develops and maintains strong, strategic relationships with all account clients ensuring a best-in-class client experience and service delivery. They are responsible for the selection, development and retention of top-tier Alliance Director talent, who are ultimately accountable to execute against the GWS' strategic, financial and operational goals within the Sector.

Sector Directors directly influence the growth of GWS through concentrated engagement and skilled leadership in the pursuit of new business, contract renewals, service expansions, transition management, talent enablement, and efficient and cost-effective service delivery models. In parallel, Sector Directors develop highly effective partnerships with the Delivery Excellence team, Platform leaders and global practice leaders to effectuate and realize the growth ambitions and profitability targets of the business.

The Sector Director will regularly engage with other Sector Directors, CBRE service lines and global practice areas when an integrated service delivery model is proposed or fully operative. Using business intelligence, they will anticipate business disruptions and identify trends while increasing overall account performance. Through the utilization of best practices and process optimization, the Director will drive efficiencies and effectiveness in every part of the account management value chain.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop, implement, and monitor short and long-range business plans and budgets to meet revenue and EBITDA targets, including stretch financial goals.
• Maintain a high and measurable degree of client satisfaction. Ensure Dark Green target plans are in place and drive improvement by supporting and working synergistically with the Account Alliance Directors.
• Facilitate and deploy a key leadership succession plan, ensuring the talent bench is readied and maintained. Enable strategic talent development and talent, emphasizing DE&I candidates for development and promotion, continuously elevating the individual and group capabilities on accounts. Work with all accounts to renew expiring contracts and organically grow scope of services.
• Embrace CBRE's safety agenda, exhibiting care for the safety of each account employee.
• Successfully partner and engage with all CBRE global practice areas in the pursuit of excellence and account success.
• Leads Sector Alliance Directors, ensuring consistent and stable service delivery, client experience, employee engagement and compliance to CBRE standards and requirements.
• Champion CBRE's cultural values of Respect, Integrity, Service and Excellence.
• Support new account startups as well as major transformation and growth initiatives.
• Drive year over year growth using positive leverage.
• Leverage GWS platform and delivery excellence resources, tools, and solutions to support account performance.
• Build and maintain strong relationships with local CBRE leadership teams in key markets within the Sector Director's geographic areas of responsibility.
• Actively builds successful network relationships with key industry and trade associations, vendors, and professional organizations, elevating CBRE positioning for future opportunities, talent pipeline and acquisition targets.

EDUCATION and EXPERIENCE

Bachelor's Degree (BA or BS) from four-year college or university

7-10+ years of strategic account leadership in a global organization, leading large teams.

Financial fluency

Technically savvy

Sr. Leadership presence

Retail & multi-site facilities management experience strongly preferred

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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