CMMS Account Manager

Job Description

JOB SUMMARY

Responsible for overseeing the client relationship and technology needs where CMMS products have been deployed. Manages performance metrics in accordance with business KPI's (Key Performance Indicators).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages client relationship and technology needs where CMMS products have been deployed.

Responsible for CMMS product activities, including implementations, training, and ongoing care ensuring work is completed in accordance with account timelines & contractual agreements.

Helps accounts manage to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics.

Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.

Responsible for providing demonstrations of all aspects of the CMMS, either over Webex or in-person at the account or client locations.

Responsible for running implementation and migration project plans for CMMS Products, both for internal CBRE clients and non-CBRE clients.

Provides training on CMMS products as required, and works with other trainers in the organization to ensure adequate and meaningful training programs for users.

Manages ongoing needs of the client post-go-live, including preparing SOW documents for data loading or software modifications, professional services and the like.

Works closely with other Account Ops managers, and with the Managing Director-CMMS, to help ensure a consistent, effective approach to account management.

Works closely with Digital & Technology (D&T) staff, in order to complete development or technical tasks on time and on budget. Helps to provide a harmonious environment between Account Management and the D&T departments.

Participate in UAT testing activities and mobility testing Work closely with the CMMS business & D&T roadmap team to support any and all initiatives

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) required plus 3-5 years experience with process improvement, project management or other related experience. Prior experience with CMMS products a plus.

CERTIFICATES and/or LICENSES

Microsoft Project classwork or certificate of training preferred.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information over Webex or in-person presentations. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Ability to calculate intermediate figures such as percentages, discounts, and profit. Requires adequate knowledge of bidding and scoping software and professional services SOW documents. Conducts advanced financial analysis as required on a per-SOW or contract basis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to work with a team to solve problems involving several options in situations. Requires analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES Computer skills required: EAM/CMMS ; Spreadsheet and Word Processing (Excel, Word); Project Management Software (MS Project, Primavera, etc.) ; Email Ability to learn and apply maintenance best practices. Ability to work towards specific goals and objectives with limited daily oversight

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.