Director of Operations (Debt/Equity) CRE

Northmarq

Alternative Investments Residential Hospitality / Entertainment Government/Education Healthcare Industrial Office Retail Asset Class Agnostic

Dallas, TX

Salary Estimate: Confidential

Employment Type: Full Time

Work Place: Office

Experience Required: 5+ to 7 years

Education Required: 4 Year College

Job Description

Director of Operations

Northmarq - Dallas, TX

Northmarq is entering a new era, and a landmark career opportunity is waiting for you. Northmarq is independent, and fiercely so, with the freedom to do things the right way. To hire the very best. To give them the resources to thrive. We do it because that’s what we believe. Northmarq is not held back by principles, we’re propelled by them. We and our clients are growing fast because we’re providing something rare and valuable: easy access to the industry’s best talent, an agile and collaborative style, and vast resources to execute flawless deals for our clients and partners.

Due to business growth, we are hiring for a newly created role of Director of Operations in our Dallas office, supporting our significant Debt & Equity business line. This role will report to the COO (Chief Operating Officer) and is responsible for oversight and management of a broad range of operational responsibilities. This role will work collaboratively with various business partners, including Marketing, Finance, Human Resources, and IT in our Minneapolis Headquarters with a dotted line reporting relationship to the Executive Managing Director of the Debt & Equity business.

Position Responsibilities include:

Operations Management:

Collaborate with regional offices to create and manage best practices that offer continued innovation to the Debt/Equity line of business:

Assist Leadership in fostering communication among the platform's regional offices and support departments
Track and Provide management reports with metrics that facilitate accountability and business improvement, identifying areas of opportunities ensuring the success of each regional office
Manage regional office quarterly meetings to discuss status in all areas, distribute meeting summary reports to executives
Tracking and reporting of deal conversion success rate for D/E offices with Investment Sales teams
Help coordinate office moves for new and existing teams; Standardize, review, and coordinate new office leases
Coordinate with space planning, technology infrastructure, and furniture orders
Manage and approve company subscriptions and partner with internal teams to drive adoption rates with our data providers
Track and report revenue, growth, and market share for business leaders

Marketing & Communications:

Oversight of the Debt/Equity platform events and conferences in conjunction with Marketing, including the development of the agendas and schedules
Assist and execute leadership communications
Provide support to new offices and teams with marketing templates and brand standards
Review and manage regional office email blasts in a marketing software system (Vuture), ensuring brand consistency across lines of business and offices
Coordinate and distribute national and regional market reports

Finance/Accounting:

Understand expense policy and compliance for the D/E regional offices
Coordinate and manage office expenses, budgets, and annual projections in conjunction with the F/A team

Technology:

Provide insight, support, and feedback on the CRM (Salesforce) platform to the IT development team and regional offices
Find solutions for challenges that arise with technology (website, Salesforce, Vuture, etc.)
Assist and coordinate equipment and training of new regional staff for D/E platform technologies
Provide and coordinate new technology releases within systems

Human Resources:

Review and approve regional office Staffing and Payroll Requests
Identify recruiting and office growth opportunities, generate job descriptions in coordination with HR; create candidate recommendation lists to target for recruiting
Conduct annual staff performance reviews for select regional offices

Position Qualifications:

Bachelor's degree in Business, Finance, Accounting, or Management area preferred
Minimum of 4 years of operational and process management experience
Strong Proficiency in MS Office required, and experience in a CRM (i.e., Salesforce)
Ability to independently achieve successful outcomes with minimal supervision
Demonstrated ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands on the operations
Excellent communication and strong internal and external customer skills
Demonstrated ability to handle confidential information
Ability to be agile and take on new responsibilities as the business grows
This position requires up to 20% domestic travel