Multifamily Research Associate

Job Description

Multifamily Research Associate

Job Description

OVERVIEW

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar's independent research organization - the industry's largest - with global data delivery, software, and application solutions, clients can act on opportunities with confidence.

The Marketing Research team is the heart of CoStar, capturing market-critical information that enables our commercial real estate clients to make informed, high impact business decisions daily. CoStar Group's research contributes to the most important segment of our economy, helping businesses open offices, retail stores, warehouses, and manufacturing facilities. CoStar Group is seeking a Marketing Research Advisor to join our growing research organization.

As a CoStar Multifamily Research Associate, you will build relationships with key decision makers representing and managing various multifamily properties across the country. Through these interactions, you will be updating their property details, ensuring they are getting the most visibility on our platform. In addition, you will capture market-critical information that enables our clients to make informed high impact business decisions in the multifamily sector. CoStar Group's research contributes to an important segment of our economy, helping businesses attract future renters, plan future construction, and stay ahead in the market.

RESPONSIBILITIES

• Improve the coverage and depth of multifamily property data through innovative research, including relationship building, objection handling, effective questioning, listening, probing, building rapport, tracking relevant publications and sharing information
• Conduct 50+ daily inbound and outbound phone calls with multifamily property managers, owners, developers, and other industry professionals
• Accurately track new planning applications, verify the status of new construction and capture new listings and transactions, Identify and fix data errors, anomalies and outliers
• Maintain an accurate directory of multifamily company and contact information, ensuring hierarchies are correctly managed and updated
• Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact
• Identify opportunities to assist sales colleagues in revenue generation and revenue protection
• Collaborate with all functions of multifamily, portfolio and tenant content collection to ensure maximum efficiency and best-in-class customer service is achieved
• Help tell the story of market activity by working in partnership with Market Analysts and contributing to the production of insightful market reports
• Manage neighborhood narratives ensuring third-party edits are reviewed for accuracy and processed in a timely manner
• Effectively build and maintain mutually beneficial relationships with clients, with a heavy emphasis on personal attention and customer service

BASIC QUALIFICATIONS

• Bachelor's degree required
• 8+ months experience in a customer service environment
• Microsoft Excel 2016 experience is required
• Flexibility to work shifts aligned with ET, CT, MT, or PT time zones

PREFERRED QUALIFICATIONS AND SKILLS

• Demonstrated interest in the commercial real estate industry
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with internal business partners and external clients by phone
• Ability to manage multiple responsibilities, changing priorities, and excel in a fast-paced environment
• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas. All qualified candidates will be given an assessment to determine their knowledge of Microsoft Excel 2016
• Capability to accurately capture and enter data
• Self-motivated and goal-oriented

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace;

Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHATS IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Peletons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing