Director, Product Manager, CRM

Job Description

Director, Product Manager, CRM

Job Description

CoStar Group is the world's leading provider of information and marketing solutions for the commercial real estate industry. Since 1987, we've been on a mission to create efficiency and transparency within commercial real estate. From our earliest days, as the first company to offer real estate firms comprehensive, objective, reliable information, to our expansion into operating the most active Internet marketplaces for buying and selling commercial real estate, apartments, businesses and land, we've been committed to excellence and creating the most innovative and insight company in our industry. As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies.

The Director of CRM Product Management is responsible for delivering holistic and effective platforms and tools for our Sales and Customer facing teams across CoStar Group. Operates as a strategic partner to multiple functions across CoStar Group. Works directly with sales, customer service, and account management teams to understand unique needs of each group, including workflows, operations, necessary tools and clients in order to drive efficiencies through one enterprise CRM that is scalable and enables success. As part of this process, you will develop a deep understanding of internal users and will focus on increasing efficiency of our vertically integrated operations, building a scalable platform, creating excellent internal tools that help develop and customize workflows. An expert in product, solution and process domain related to sales.

Responsibilities:

• Create a CRM road map that incorporates the unique needs for each sales group and build out a cohesive workflow and set of tools to facilitate execution of CoStar Group sales and customer service strategies
• Develop an effective management dashboard to streamline workflow, track progress on initiatives, and enable managers to effectively manage their organizations
• Develop sales rep dashboard that serves up daily workload and provides strategic guidance in line with sales objectives to sales force
• Develop CRM tools in collaboration with sales management to Identify the best sales opportunities across each business line and serve up opportunities in a logical and actionable manner
• Develop integrated marketing tools to support moving prospects through sales process
• Identify the best opportunities to service our customer base
• Develop system to coordinate communications and actions between critical CoStar Group functions (Billing, Sales, Contracts, Customer Service), that holds departments accountable for completing tasks
• Manage cross product referrals that facilitates cross group collaboration
• Drive automation of marketing campaigns and sales lead generation through CRM
• Responsible for strategizing with business leaders for future technology investments to align with business goals and objectives
• Establish KPI metrics to understand return on investment and impact on process domain
• Write technical documentation and provide team with training on enhancements and new features
• Identify opportunities to improve and drive further automation of processes

Experience:

• Candidate must have significant experience in developing and implementing CRM tools for sales organizations
• Certified Salesforce Administrator preferred
• 8+ years' experience with Salesforce and other CRM Applications
• 8+ years' experience working with and directing software development teams on CRM related implementations and/or builds
• 5+ years of experience analyzing data to improve process and data quality
• 5+ years of experience implementing BI tools
• Customer success mindset
• Experience with agile-scrum methodologies for sprint planning and execution
• Understanding of CRM principles
• Prior experience in consulting or high, growth environment
• Bachelors degree required; masters preferred

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHAT'S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segway's and bikes available for use during the day
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing