Global Sales and Solutions Leader | Digital Workplace Experience

Job Description

Today, CBRE employs more than 2,000 people who provide front-of-house office services, and we manage the workplace environment for more than 20 million employees every day. Within CBRE Smart Portfolios we're at the forefront of how technology can elevate the workplace experience for those employees while optimizing how space and services are delivered at portfolio scale. We deliver this through an industry leading, proprietary, technology platform and growing eco-system of partners. We are seeking an experienced Sales and Solutions leader who will leverage their knowledge of corporate real estate and technology to drive the business strategy and growth of our offerings and help differentiate CBRE from its competition.

They will be accountable for developing and articulating the most compelling, value driven, and operationally advanced service and digital solutions in the marketplace measured by the execution of new and expanded contracts that help us meet our ambitious objectives to scale the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• As a leader in the Smart Portfolios Go-to-Market team, you'll be accountable for the development of business strategies, client relationships, proposals, and the overall solution of digital workplace technology pursuits.
• As an industry leader, you'll play a role in the development of internal product strategy, partnerships, organization design and business modeling.
• You'll partner with the Digital and Technology leadership advising in the direction of our technology investments to advance our current products and help shape future products.
• Your primary performance indicator will be revenue growth of Smart Portfolios solutions, specifically around Host and other Digital Workplace Experience products and partnerships.
• This role will collaborate closely with CBRE's GWS Enterprise sales and solutions team in developing integrated operating solutions for our clients.
• In collaboration with your Smart Portfolios colleagues, you'll review client's RFP or other data and lead the development of a strategic proposals to maximize the Smart Portfolios value proposition and close new business opportunities.
• You'll lead the collaboration with key internal stakeholders to determine competitive solution to win, baseline/volume sufficiency analysis, and key risk factors.
• You'll develop a full understanding of the competitor landscape.
• Be accountable to ensure our signed contracts are aligned to the vision of the Smart Portfolios strategy, and are competitive, achievable, and meet our commercial objectives.
• Work within a matrix organization and enlist assistance and support from subject matter experts for world class solutions. This will frequently involve representing Smart Portfolios as part of an integrated business pursuit.
• Lead internal solution calls and in-person solution workshops as determined.
• Attend and present Smart Portfolios's solution at client yellow pad sessions and final presentations.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Will be be responsible for a mix of direct and matrix reports.
• May approve recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• May monitor appropriate staffing levels and reports on utilization and deployment of human resources.
• Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
• Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• Bachelor's degree (BA/BS) from four-year college or university. 10+ years of Technology / Enterprise Software sales or solutioning experience.
• 5+ years of commercial real estate outsourcing solutions, costing, and org model development is preferred.

CERTIFICATES and/or LICENSES

CoreNet membership preferred and/or participation in local & national events.

Other relevant industry organizations are desired

COMMUNICATION SKILLS

• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Embody the hospitality culture of Smart Portfolios service model

FINANCIAL KNOWLEDGE

• Requires in-depth knowledge of that financial terms and principles critical to our business. Reviews complex financial/business analysis and reports prepared by subordinates.
• Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

• Intermediate skills with Microsoft Office Suite products such as Word, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Advanced Excel skills preferred.
• Experience working with large data sets and decipher multiple types of RFP models preferred. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Promotes ideas and proposals persuasively and in a consultative approach to shape stakeholder opinions and buy-in
• An ability to think outside the box and change solutions to meet the needs of dynamic growth companies. Ability to lead development of creative or unique solutions - thinking beyond what we have always done, creating a vision of what could be, driving through hurdles, leading teams to develop unique solutions.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

ROLE DETAILS

This position will ideally be based in Dallas, New York, Charlotte, Seattle, San Francisco or Washington DC, although other locations will be considered, depending on the candidate

Candidate must be willing to travel up to weekly, including occasional international travel

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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