Commute & Transportation Services Coordinator

Job Description

JOB SUMMARY

The Commute and Transportation Services Coordinator is responsible for handling day-to-day employee commute and transportation programs, including communicating and coordinating with drivers, keeping transportation logs, and maintaining service records. The individual in this role also provides customer service to those looking for information on their commute options, in addition to distributing passes, permits, and schedules for Host-affiliated workplace transportation services. The Commute and Transportations team promotes and encourages the reduction of single occupancy vehicles (SOV) to include public or employee transit, carpool, vanpool, bike, walk, and other transportation options, and establishes operating and administrative policies and procedures for all transportation activities.

The Commute and Transportation Services Coordinator also oversees transportation for on-site events and trains relief personnel on driver duties as needed, as well as performing other duties as requested by management.

DUTIES & RESPONSIBILITIES

Coordinates shuttle/van pool driver schedules; Dispatch/radio communication with shuttle van pool drivers

Keeps transportation logs and service records as required; Confirm vehicles are cleaned daily to include routine car washes

Trains and guides new or relief personnel in the driver duties and procedures, where appropriate.

Provide timely and friendly customer service to commuters and employers seeking information about commute options.

Coordinate and deliver transportation for on-site events and/or other events and specialized outreach to client employees.

Coordinate distribution of transportation passes, Carpool Permits, Bus schedules.

Parking management duties, collecting parking data, monthly metrics, assist in the development and implantation of new parking programs.

May perform other duties as assigned or requested by management.

Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED and 1 - 2 years of experience in transportation required.

Experience and understanding of local transportation laws and regulations preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.

Excellent driving skills. Good organization and time management skills. Ability to read and interpret road maps. May need to use GPS or other directional device. Ability to work handheld mobile technologies and applications

Good organizational skills.

Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need.

May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.