Escrow Operations Manager

Job Description

About the role

Responsible for the management of all core responsibilities related to escrow operations. The functional responsibility includes: ensuring proper insurance coverage including monitoring of expirations, deficiencies and reviews. Real Estate tax processing and UCC filings, continuations and modifications.

What you'll do

• Supervise insurance expirations, review and deficiency follow-up. Develop and supervise appropriate exception and status reports and follow-up to ensure Investor and loan level timelines are met. Connect with investors regarding problem issues.
• Review and ensure status reports for property tax payments to ensure taxes are paid timely, accurately and prior to any economic loss date to avoid penalties.
• Review UCC documentation and reports for new filings, continuance and modification requirement compliance and oversight.
• Handle the non-escrow monitoring, escrow analysis, escrow shortages, exception reports, delinquent tax resolution processes. Reviews and approves appropriate escrow disbursement check and wire requests.
• Run E&O (Errors and Omissions) corporate insurance programs.
• Develop, maintain, update, and communicate departmental procedures to ensure all activities are completed timely and accurately.
• Run applicable vendor relationships. Ensures service legal agreements are met and approves payments. Participates with legal on resolution of contractual issues.
• Lead off shore team to ensure completion of assigned properties in accordance with operating procedures.
• Provide formal supervision and mentorship to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Leads by example and models behaviors that are consistent with the company's values.

What you'll need

To perform this job effectively, an individual must perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Bachelor's degree in Accounting, Finance, other business related curriculum from a four-year college or university required. Minimum of 5 years related experience with mortgage loan servicing in: loan operations, mortgage closings or other related areas of mortgage servicing. Experience in handling supervising or developing a team.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond to issues.

Requires sophisticated knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.

Ability to tackle problems involving several options in situations. Requires sophisticated analytical and quantitative skills.

Proficient in Microsoft Office Suite Products including: Word, Excel, PowerPoint and Outlook. Must have the ability to work on computer database. Understanding of the McCracken Strategy loan servicing software is helpful. Experience in query tools and/or understanding general concepts in SQL queries. Must read and comprehend loan document verbiage related to financial terms, loan triggers and covenants as well as understand the general loan closing process with standard servicing requirements.

Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results and timelines. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.

Why CBRE?

A culture of respect, integrity, service and excellence crafts our approach to every opportunity!

We are guided by the needs of the cities we inhabit, the communities we build and the world we live in!

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.