Job Description

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial and operational commitments are met and exceeded. Decisions are made with an in-depth understanding and interpretation of procedures, company policies, and business practices to achieve general results. Responsible for setting department deadlines. Manages large projects with significant dollar impact/risk and supervises/monitors other Managers' efforts. Errors in judgment may cause long-term impacts to co-workers, supervisors, departments, and/or lines of business.
• Open to remote in the Southeast region of US (Focussed on Raleigh, NC)

What you'll do
• Provide leadership, guidance, and expertise across a client account to ensure contractual commitments are met and exceeded.
• Ensure business policies and processes are effectively communicated, implemented, and adhered to within contracts.
• Ensure a healthy and safe working environment across the portfolio and that both clients and CBRE health and safety policy/process are effectively implemented across internal and sub-contracted activities.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio.
• Ensure contracts are staffed by fully competent teams, taking direct responsibility for appointing Contract Managers/functional Managers and that effective succession planning arrangements are in place.
• Ensure the provision of a learning environment, with appropriate training and development planning, so that required training needs are delivered and employees are fully competent to undertake their roles and positioned to reach their full potential.
• Work with other operational managers to ensure the collaborative development of the business, effective team-working, and support to colleagues throughout the Business Unit.
• Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction, and contract growth, and ensuring that these are met and exceeded.
• Ensure appropriate contract governance exists across your portfolio, including client meetings, internal reviews, and audit and control systems to meet statutory, policy, and contractual commitments.
• Support effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting, and other publications.
• Support the sales process through solution development, participation in presentations and consultation meetings, hosting visits, and support mobilization as required on new contracts.
• Ensure the contracts within your portfolio are well-positioned for contract renewal/extension, and lead on the solution/proposal development process to secure this.
• Support organic growth across the portfolio by acquiring additional service lines and project work across the patch.

What you'll need
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Bachelor's degree from a four-year college or university.
• Requires eight years or more of relevant work experience.
• Ability to comprehend, analyze, and interpret complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take the desired action.
• Ability to solve advanced problems and deal with various options in complex situations. Requires expert-level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that directly impact the company.

Why CBRE?

Join our team! By joining CBRE, you'll have the support and resources of a global firm where an ambitious mindset is supported. You will also be eligible for excellent health, dental, vision, and matching 401k benefits. We also offer adoption assistance, paid parental leave, and much more!

At CBRE, we possess an encouraging environment where integrity, service, and excellence craft our approach to every opportunity!

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Director position is $95,000 per year and the maximum salary for the $144,000/year. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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