Experience Reception Concierge

Job Description

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by dedicated CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
About the role
The Workplace Experience Reception/Concierge is heart of the workplace providing personalized services to team members and visitors, and administrative support to cultivate a sense of community.

The individual in this role acts as the first point of engagement, creating a warm, supportive, and service-minded atmosphere that enhances the Experience.

They provide front-of-house reception services including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, providing information on local attractions, and other service-based or administrative tasks as assigned.
What you'll do
Welcomes tenants/employees and announces clients, applicants, and visitors.Responsible for responding promptly with accurate and thorough information according to specific requests from tenants, employees, and visitors.Conducts a variety of front-of-house activities including Guest registration through badging software. Guest accommodation with luggage/coats, etc. Provides visitors with information to navigate the building including pointing out the nearest amenities and fire exits. Issues visitor passes and validates parking. Answers telephone in a friendly, professional manner. Maintains accurate records of service requests and status.Provides personal services to tenants/employees and guests including but not limited to arranging and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support, shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.Continually maintains the neat appearance of the reception/lobby area, conference rooms café, and other common areas. Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating conditions. Arranges equipment service as needed. Resolve standard supplies and information be maintained at the front desk.Performs general administrative duties associated with distributing packages and mail. Uses tracking systems to record inbound and outbound courier, freight, and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.Supports with meeting and events tasks as assigned. May assist with scheduling, stocking, and coordination of the setup of conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm and efficient manner. Summons appropriate assistance and makes appropriate notifications by operating procedures.May order and stock office supplies and other common-use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight, and shipping supplies, etc.Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.May provide reporting and insight to clients and property teams to improve product and service delivery. May give site-specific content for Host Digital.

What you'll need

• HS Diploma or GED required.
• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations and take on problems.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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