Job Description

ABOUT THE ROLE

Provides support services to facilitate the repair, maintenance, calibration, and certification of laboratory instrumentation. Under direct supervision, conducts the review of certificates, tests reports related to the Good Practice (GxP) instrument certificates; examines and compares reports performed by third-party service providers against customer requirements for instruments supported by LIS (Laboratory Instrument Services) across client sites.

WHAT YOU'LL DO

Performs secondary review of GxP instrument certificates; tests report(s) against customer's requirements.

Serves as a liaison with third-party service providers; ensures customer requirements are met based on review of GxP instrument certificates/tests records provided by third-party service provider(s).

Archives GxP certificates/test reports in accordance with archive and retention procedures.

Serves as an intermediary between third-party providers and procurement; ensures valid purchase order (PO) numbers are in place.

Performs required activities to ensure invoices are processed for payment to third party. Responds to customer inquiries.

Provides training support and backup to department personnel for the review of GxP instrument certificates/test reports; processes invoices associated with instrument service by third-party service provider(s).

Ensures procedures are followed to initiate changes that affect GxP instruments.

Assists in audit preparation; retrieves documentation for inspection purposes.

Uses computerized Maintenance Management System (CMMS) to administer closure, storage of work orders and documentation in accordance with GxP and GDP practices

Completes other duties as assigned.

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT YOU'LL NEED

High School Diploma or general education degree (GED) required and a minimum of two years of related experience or equivalent work experience. Previous customer service or administration experience preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions as well as problem solve in standard situations.

Experience with Desktop publishing, Microsoft Office Suite and Online Help.

Knowledge of GxP and understanding of a lab instrument services environment.

Decisions made with general understanding of procedures and company policies to achieve set results and goals. Errors in judgment may cause short-term impact to co-workers and supervisor.

WHY CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!

We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in.

BENEFITS

- Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

- Internal advancement available after 6 month mark

- Competitive Pay

DISCLAIMERS

- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.