Concierge Coordinator

Job Description

Job summary

In this role you will deliver a memorable office experience as a cultural ambassador, community advocate and service leader.

We use people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and outstanding customer service support delivered by employees.

Duties & responsibilities

• Provides coordination and support for delivery of Workplace Services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, etc.
• Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
• Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
• Responds to customer requests and complaints with accurate and thorough information.
• Create client and company Marketing materials and ensure alignment with brand guidelines.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Obtains assistance and makes appropriate notifications in accordance with operating procedures.
• Provides additional support for Experience Services team, including expense management, equipment care, and supply management.
• Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
• Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.

Qualifications

• HS Diploma or GED required.
• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Have a positive demeanor and quickly resolve any issues that may arise.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations and solve problems.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Open and flexible work schedules.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for long periods of time, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

Why CBRE?

A culture of respect, integrity, service and excellence shapes our approach to every opportunity.

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Concierge Coordinator position is $36,000 annually and the maximum salary for the Concierge Coordinator position is $46,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.