CMMS Account Manager

Job Description

JOB SUMMARY

Responsible for the relationships of several client accounts. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages multiple clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for projects.

Responsible for the management of sales, and relationships with particular clients.

Interacts with the client to ensure proper services and enhancements are being carried out.

Identifies new sales opportunities or opportunities for improvements within existing accounts.

Manages expectations of client and project team regarding scope of work and responsibilities.

Consults with sales professionals to define project requirements, investigating various approaches to attain end results.

Manages and solves conflicts with clients.

Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 5 - 8 years of relevant work experience.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Ability to calculate intermediate figures such as percentages.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.