Field Support Technician - IMAC

Job Description

About the role

The Field Support Technician oversees the daily operations within client site including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support which includes software and hardware issues. The selected candidate provides critical support and services to our Financial Services client onsite in the Purchase, NY office.

What you'll do
• Coordinate the daily logistics within the local area network.
• Install and upgrade Microsoft Windows operating systems including standard business applications and associated peripherals.
• Fix Desktop Virus and malware issues.
• Maintain daily backup of all network files.
• Perform service administration tasks for software and hardware products to ensure manufacturer warranty.
• Repair any software and hardware problems through debugging, testing, and vendor assistance.
• Provide recommendations of program changes to accurate software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Perform software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• May provide informal assistance such as technical mentorship and/or training to coworkers. May coordinate work and assign tasks.
• Complete other duties as assigned.

What you'll need

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.

A+ PC Technician certification, Network + and Dell Hardware certification is a plus.

Outstanding customer skills and strong interpersonal skills are required

Ability to interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Ability to write routine reports and correspondence including capability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Ability to efficiently present information to an internal department and/or large groups of employees.

Requires strong analytical and quantitative skills and the ability to calculate intermediate figures such as percentages, discounts, and/or allocations.

Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options.

Why CBRE?

CBRE offers excellent and comprehensive benefits including Health Insurance, 401(K), Dental, Vision, Life insurance, and more!

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.
Disclaimers

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Pay Disclaimer

CBRE Carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this Field Support Technician position is $25.00 per hour and the maximum salary for this Field Support Technician is $36.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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