Student Experience Director

Job Description

A primary strategy of the Steers Center is a student-centric approach to everything we do.  As a strategic business partner, the Student Experience Director, a newly created position, will provide comprehensive leadership and management of the total non-curricular experience of the Center’s students¹. This includes orienting students to Steers and Georgetown, supporting their successful transition into the program, encouraging leadership development, student engagement, and optimizing the value of a Steers education by ensuring that students avail themselves of all the Steers Center and Georgetown have to offer.  Our goal is to support a holistic student experience that prepares students to achieve not only their academic and professional goals but also their personal, social, and community aspirations.

¹When not specified by category, the term “students” refers to Undergraduate, MS – Global Real Assets, and MBA Certificate students.  

Major Responsibilities:

This position will interact principally with the students of the Steers Center for Global Real Estate in most of the Center’s co-curricular activities.  The position also entails a strong interface with the Center’s Director, Steers alumni, outside speakers, business professionals, employers, and coaches associated with the Center’s public and private funds, Steers Advisory Services (SAS), and other co-curricular programs.  Periodic interaction with the Steers Chair, Clark Chair, Office of Marketing and Communications, faculty at MSB, and MSB staff will also occur.

Students

· Manages and/or oversees the experiential and co-curricular aspect of students’ education including:

• • The Steers Funds: the student-led public and private real estate investment funds

• • Case competitions; both internal and external competitions

• • Career Treks

• • Property tours, site visits

• • Co-curricular education including coordinating guest speakers and lecturers                                            

• • Community service engagements and other Washington, D.C. outreach opportunities

Alumni

• Maximizes alumni engagement with students including setting up mentoring programs and helping source alumni-sponsored co-curricular student practicums, and coaching one student team annually.

General

• Promotes the capabilities and processes needed to move the faculty, staff, and vendors to a customer-centric perspective.
• Leads the analysis of competitors, benchmarking Steers’ co-curricular and other programming against peer universities.
• Supports the Marketing and Events Coordinator in the execution of Steers Center events.
• Uses customer insights including Net Promoter Scores to identify areas for improvement and innovation to deliver greater student value.
• Provides a one-stop point of contact for all students’ questions, issues, or requests.
• Serves as a key member of the Steers Leadership Team helping to create and reinforce a strong, customer-centric culture.

 Critical Skill and Competency Requirements

 
Personal Integrity - widely trusted; direct and truthful; credibility to earn the confidence of all Steers stakeholders; possesses the flexibility to interact effectively in a broad range of situations and deal with pressures of time and changing conditions.

Strategic Business Partner – strong human relations skills and ability to engage in debate and discussion in an open and authentic way; can see the big picture of how marketing initiatives relate to Steers strategic objectives.

Leadership and Communication Skills - ability to communicate complex information and implications, both verbally and in written presentations, to communicate a clear, compelling, and cohesive story; can interface effectively with stakeholders. 

Student-Centric- has an uncommon care and concern for our students and their career development, with a highly-developed sense of empathy and compassion for people.

Coaching Skills – including active listening and ability to build and maintain relationships by being a trusted and approachable person.

Georgetown University Values – is committed to the system of values as espoused by the University and its Jesuit heritage.

Reports to:                            Managing Director

Interfaces with:                     Student Groups and associations.

                                                Board of Advisors (alumni group)

                                                Events Coordinator

Technical:

• Bachelor’s degree in business with a minimum of 5 years work experience, preferably in a customer-facing or executive coaching role.  Prior experience in commercial real estate is preferred.
• Excellent communication skills including listening, written, and verbal.
• Strong project management skills, managing diverse groups often to tight deadlines.
• Fast-learner: can learn the parlance of the commercial real estate industry relatively quickly, if unfamiliar.
• Computer proficiency in MS Office standard software, Salesforce, Qualtrics (or other survey tool), and project management software.
• Have a willingness and ability to travel with student group both domestically and abroad.

Compensation:

• $80,000 annual salary
• GU Benefit Package (https://benefits.georgetown.edu/)