Job Description

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution.

We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients.

We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

RESPONSIBILITIES

The shift for this role is 12:30 pm to 9:00 pm Monday- Friday.

Performs non-technical general building maintenance, light custodial and minor repair duties. Works under close supervision.

What you'll do

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides coordination and support for the delivery of Workplace Services.
• Services include, but are not limited to: Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Cleaning/Janitorial Office Services, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol, and Workplace Onboarding.
• Office set up, cleaning and resetting of 'Hotel Offices'. i.e. wiping desks, empty trash, reset all office items (keyboard, mouse, monitor, phone, etc.)
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and connects with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Janitorial Team).
• Responds promptly to customer requests and complaints with accurate and thorough information according to the specific request. Assists with light-duty adjustments such as , tightening screws on chairs, and crawling under desks to adjust cables. Assists with a meeting set up, furniture reset, and delivering temporary equipment and supplies. Uses and maintains the integrity of databases and supports data entry of required reports and other digital tools associated with service delivery, as requested. (CMMS)
• Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.
• Performs general labor work as assigned including loading, unloading and moving materials. Runs errands to support projects.
• Maintains lighting systems throughout the facility, cleaning fixtures and replacing bulbs and lamps.
• Maintains grounds of facility or property performing such tasks as raking, sweeping, leaf blowing or snow removal.
• Patrols grounds, common areas and parking facilities. Identifies and reports maintenance hazards or other property condition concerns.
• Performs housekeeping functions and maintains the professional appearances of the property, equipment, engineering spaces, and common areas.
• Paints and patches drywall. Performs other minor repairs under supervision.
• Facilitates office access and office moves by providing moving crates, assembling furniture, office keys, nameplates, etc. Maintains key inventory.
• Responds quickly to emergency situations, summoning additional assistance as needed.
• Prepares meetings and conference rooms, arranging tables and chairs as requested. May set up audio/visual equipment, flip charts and TV's within conference rooms and pick up when completed.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
• No formal supervisory responsibilities in this position.

What you'll need

QUALIFICATIONS
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• The shift for this role is 12:30 pm to 9:00 pm Monday- Friday.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
• High School Diploma or general education degree (GED) Required.
• A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is preferred.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
• Apply a high level of attention to detail and strong interpersonal skills.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing new technologies and digital tools, such as Apps, databases, financial management, work order, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
• Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push, and pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

CERTIFICATES and/or LICENSES
• May require valid driver's license.

COMMUNICATION SKILLS
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE
• Ability to calculate simple figures such as percentages.

REASONING ABILITY
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

SAFETY
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level,

2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in.

The more perspectives we have, the more dimensions we're able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You'll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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