Boston, MA
Salary Estimate: Confidential
Employment Type: Full Time
Work Place: Office
Experience Required: 5+ to 7 years
Education Required: 4 Year College
Job Description
Overview
Responsibilities
- Develop, implement, and oversee tenant engagement strategies to create a vibrant community at South Station Tower.
- Plan and execute a wide range of tenant events including networking opportunities, wellness programs, social events, and professional development activities.
- Build relationships with tenant companies, acting as a liaison to address feedback, suggest improvements, and ensure a top-tier tenant experience.
- Promote tenant events and engagement initiatives, using social media, email campaigns, and in-building marketing.
- Develop, implement, and oversee digital client experience powered by Here by Hines tenant building app
- Create a professional, hospitality forward environment for tenants and prospects of South Station Tower via the execution of the Hines Experience Standards
- Oversee the management and operations of all building amenities, including but not limited to conference rooms, lounges, lobbies, and shared workspaces.
- Ensure amenity spaces are clean, safe, and consistently available for tenant use, adhering to the highest standards of service.
- Develop and implement standard operating procedures (SOPs) for managing amenity spaces.
- Work closely with property management teams to address maintenance and improvement needs, ensuring a seamless tenant experience.
- Work closely with event vendors to execute 3rd party events.
- Create and foster a sense of community within the office building by building strong relationships with tenant companies and employees.
- Act as a key point of contact for tenants, ensuring their needs and expectations are met or exceeded.
- Monitor and assess the success of community programs and events, providing recommendations for continuous improvement.
- Maintain awareness of industry trends and incorporate best practices into the overall tenant engagement strategy.
- Manage relationships with third-party service providers, ensuring high-quality service delivery and cost-effectiveness.
- Oversee the procurement of vendors for amenities-related services, including food and beverage, cleaning, and wellness programs.
- Develop and manage budgets for tenant engagement programs and amenities, ensuring alignment with overall company financial goals.
Qualifications
- Bachelor’s degree in business or related field or equivalent work experience in lieu of degree.
- Four or more years’ experience in events, hospitality, customer service or business operations as a community/property manager or leadership role in related industry.
- Ability to complete duties in a timely manner while continually assessing priorities.
- Strong interpersonal and organizational skills.
- Ability to connect with others and a passion for customer service.
- Proficiency in Microsoft Office and Salesforce.
- Established sales and marketing track record.
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Ability to lift up to 25lbs.
- Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
- Transfer properties and work overtime as business needs deem appropriate.
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