Manhattan, NY
Salary Estimate: $100,000.00 - $124,999.00
Employment Type: Full Time
Work Place: Office
Experience Required: 2+ to 5 years
Education Required: 4 Year College
Job Description
Overview
Responsibilities
- Hospitality is an essential component of property management at Hines. Employee to act as an ambassador for the company and its vision of combining hospitality culture with real estate knowledge.
- Suggest, organize and facilitate Hospitality events, and coordinate events with other midtown locations
- Oversees and/or coordinates maintenance and repair work.
- Ensures proper response to work requests.
- Performs facilities inspections.
- Manage the physical space and daily operations for assigned site(s).
- Coordinate projects, complex requests, and multi-trade work orders.
- Plan and coordinate installation and maintenance of assets housed within assigned site(s).
- Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
- Administer the materials and supply management processes.
- Manage relationship as assigned, including property managers and other key stakeholders.
- Support on-site special events and programs as needed.
- Coordinate work schedules with vendors partners.
- Manage Warranty Service Requests and ensure completion of work.
- Ensure proper insurance certificates are on file for all vendors working on site.
- Serve as the primary on-site point of contact for vendors and escort vendors to work locations.
- Perform quality assurance for vendor-performed work.
- Ensure site documentation and records are maintained and up to date.
- Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual.
- Resolve assigned work orders including follow-up with customers as appropriate.
- Assist with data extraction, interpretation, and reporting on site activity.
- Ensure space plans and seating assignments are updated and accurate.
Qualifications
- Bachelor’s degree from an accredited institution or equivalent work experience.
- Three or more years professional work experience required.
- Experience leading teams or supervising the work of others.
- Hospitality industry experience a plus.
- Aptitude for identifying and resolving issues efficiently
- Assuring a safe environment for work
- Strong interpersonal and communication skills
- Ability to develop positive relationships.
- Familiarity with facilities management operations
- Experience with computerized maintenance management systems
- Ability to interpret technical instruction in mathematical or diagram form.
- Commitment to hospitality, ensuring that all actions contribute to a positive customer experience.
- Strict adherence to non-disclosure agreements and a high degree of confidentiality
- Ability to comply with client health and safety protocols.
- Ability to manually lift 30 lbs
- Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures.
- Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
- Be flexible and available to support after-hours activities as required by the client.
- Compensation: $87,900 - $120,890; 10% Bonus Pool
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