Director of Field Operations

Job Description

• Work Order Management & Task Delegation
• Oversee the intake, dispatch, and resolution of maintenance work orders across all properties.

• Review all work orders to determine in-house feasibility before outsourcing.
• Build and maintain a skilled, responsive in-house team capable of addressing most property needs.
• Schedule and manage preventive maintenance to reduce emergency repairs and extend asset longevity.

• Manage building systems including FOB access, security cameras, elevators, janitorial, landscaping, and waste services.
• Design cost-effective service plans and maintenance schedules for each system.
• Lead contract negotiations, monitor vendor performance, and conduct renewal evaluations.

• Develop and enforce site-wide inventory control systems.
• Maintain access to tools, parts, and materials to support ongoing operations while minimizing waste and excess.

• Maintain a centralized system to track all code violations and citations.
• Ensure prompt resolution, thorough documentation, and consistent reporting of compliance issues.
• Partner with property staff and city officials to uphold standards.

• Supervise on-site maintenance and operations teams across all properties.
• Provide ongoing training focused on customer service, safety, accountability, and system tools.
• Promote a culture rooted in excellence, ownership, and urgency.
• Utilize a technology-based system to assign, track, and verify tasks by property and personnel.
• Ensure accountability for timely, high-quality task completion by both staff and vendors.
• Implement clear performance expectations and consequence structures for delays or substandard work.

• 7+ years of experience in property management operations, facility maintenance, or related field.
• 3+ years in a supervisory or director-level role managing dispersed property teams and service contracts.
• Proficient in facilities management software, work order systems, and inventory tracking tools.
• Strong organizational and communication skills.
• Proven experience with vendor negotiation, contract management, and preventative maintenance planning.
• Commitment to operational efficiency, accountability, and high service standards.
• Experience with affordable housing, HUD or LIHTC compliance a plus.
• Familiarity with city housing code, violation procedures, and inspection readiness.
• Ability to analyze budgets and propose cost-saving measures.
• Bilingual (English/Spanish) preferred.

• An entrepreneurial spirit
• Proactive and extremely responsive
• Personable with a good sense of humor
• Strong financial and analytical skills
• Understanding of fundamental real estate terminology
• Experience with funding programs for affordable housing a plus
• Demonstrated commitment to the mission, philosophy and vision of Dantes Partners and community development work
• Energy and commitment to work in an entrepreneurial environment with the ability to prioritize responsibilities
• Strong organizational skills
• Demonstrated ability to work effectively with a wide range people and organizations
• Ability to work under pressure, in a time sensitive environment, delivering timely and accurate work
• Ability to understand and troubleshoot complex financial models
• Ability to write clearly and informatively and present numerical data effectively

• Ability to read, analyze and interpret financial reports and legal documents.
• While largely sedentary, this position requires the ability to sit, stand, and lift up to 20 lbs., speak, and hear, sometimes for extended periods of time.
• Requires the ability to use a computer and office equipment traditionally found in office settings.
• Requires the periodic ability to travel regionally, on behalf of the company.