Head of Operations and Asset Management

Job Description

• Oversee all property operations and asset management to assure that property management, asset management, accounting, and construction management teams drive organizational objectives and operational excellence.
• Direct the development and implementation of systems and operational best practices to enhance financial and operational performance across a growing regional portfolio of multifamily assets.
• Assist in developing and overseeing property level business plans, including revenue growth, expense management, capital improvements, and long-term investment strategy.
• Establish, direct, and monitor property management teams to ensure best-in-class operations, leasing, resident experience, and compliance with policies.
• Work with accounting to prepare accurate, compliant and timely reports for lenders and investors, including monthly lender packages, quarterly updates, variance analyses, and performance dashboards.
• Maintain significant involvement in prospective and existing investor [MF1] meetings delivering insights into portfolio performance, the firm’s asset management approach, and market positioning.
• Advance DHC’s business development efforts through market analysis, partnership opportunities, and growth initiatives.
• Develop a deep understanding of the real estate markets where portfolio assets are located, including trends, competitive activity, developments, and key players.
• Manage the diligence process for acquisitions and dispositions, supporting the closing of property level financing and collaborating with acquisitions and finance teams.
• Establish and track KPIs to measure performance against budget, market benchmarks, investment strategy and plan.
• Oversee capital expenditure planning and execution with construction team, ensuring projects are delivered on time, on budget, and aligned with asset strategy.
• Lead annual budgeting and reforecasting processes across the portfolio.
• Work closely with internal and external legal counsel in evaluating legal issues.
• Recruit, train, and manage a team of asset managers and property teams, fostering a culture of accountability, collaboration, and high performance.
• Provide strategic recommendations to senior leadership on portfolio strategy, risk mitigation, and value-add opportunities.
• Travel as needed, primarily for portfolio site tours and property visits (moderate travel required).

• Bachelor’s degree in real estate, finance, business, or related field; master’s degree preferred.
• 10+ years of real estate asset management experience, with a proven track record of driving value creation and optimizing the performance of multifamily portfolios in a fast-paced environment, preferably within an institutional setting.
• Subject matter expertise in multifamily investments, financial modeling, cash flow valuation, and underwriting strongly preferred.
• Strong knowledge of property management operations, leasing, capital projects, and budgeting.
• Excellent analytical, financial, and quantitative skills, with the highest level of attention to detail.
• Demonstrated ability to interpret property level financial statements, with strong knowledge of ROI analysis, forecasting, and market share assumptions.
• Demonstrated experience managing diligence, lender compliance, investor reporting, and legal documentation.
• Highly collaborative, with the ability to engage and work effectively with colleagues and stakeholders at all levels, both internal and external to the organization. 
• Proven leadership ability, including experience managing teams and external partners.
• Proficiency with Excel, industry reporting platforms and property management software.
• Excellent written and verbal communication skills, with the ability to present complex information to investors, lenders, and executives.
• High level of integrity, discretion, and commitment to delivering results.