Job Description

 TO APPLY FOR THIS ROLE, PLEASE USE OUR  COMPANY JOB BOARD HERE.

• Lead, mentor, and evaluate Service Managers, Technicians, and Porters across multiple sites.
• Foster a culture of accountability, safety, and professional growth.
• Recruit, onboard, and train maintenance team members to meet operational and technical standards.
• Conduct performance evaluations, safety audits, and ongoing technical training programs.
• Drive engagement and retention across maintenance teams through structured feedback and coaching.

• Oversee all maintenance activities, ensuring SLA compliance for emergency, urgent, and routine work orders.
• Standardize maintenance processes, checklists, and response protocols across the portfolio.
• Ensure efficient and high-quality unit turns to meet leasing schedules.
• Conduct routine property inspections to assess mechanical systems, building integrity, and service quality.
• Coordinate after-hours and weekend coverage for emergency response.
• Maintain operational readiness and collaborate with Regional and Area Managers to align site priorities with financial and resident satisfaction goals.

• Develop and manage a portfolio-wide preventive maintenance (PM) program.
• Ensure 100% completion of scheduled PM activities each month.
• Utilize Yardi Maintenance, EliseAI, and CMMS tools to track asset performance, completion rates, and recurring issues.
• Identify trends, reduce reactive maintenance, and extend the lifespan of building systems through data-driven insights.

• Oversee all service vendors across the portfolio — including HVAC, plumbing, electrical, landscaping, janitorial, pest control, and other key maintenance providers.
• Lead vendor sourcing, bidding, contract negotiation, and performance management.
• Ensure all vendors maintain current insurance, licensing, and compliance documentation.
• Conduct quarterly vendor performance reviews and maintain a preferred vendor matrix.
• Manage maintenance budgets and expense controls; review and approve repair and procurement invoices.
• Partner with Accounting and Operations to forecast, monitor, and reconcile maintenance-related expenditures.

• Ensure full compliance with OSHA, ADA, EPA, and California building and habitability codes.
• Conduct regular safety training, site audits, and compliance inspections.
• Maintain records of all life safety system testing, certifications, and regulatory requirements.
• Oversee risk prevention, environmental safety, and incident response protocols.
• Partner with HR and Legal to support insurance claims and compliance documentation.

• Oversee the operation and reporting integrity of Yardi Maintenance, EliseAI, and CMMS systems.
• Ensure real-time tracking of work orders, preventive maintenance tasks, and vendor activity.
• Monitor performance dashboards and deliver monthly maintenance reports to Operations leadership.
• Analyze data to identify operational gaps, system improvements, and efficiency opportunities.
• Maintain 95%+ accuracy in system entries and work order documentation.