Yardi Software Support Specialist Lead

Job Description

• Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions. 
• Set up new properties in Yardi and assist in training new staff in software functions. 
• Provide excellent customer support to property management teams in responding to help desk tickets. 
• Knowledgeable in using Yardi Client Central case system.  
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.  
• Research, procure and initiate associated license needed for software systems to include: 
  • Bluemoon 
  • NAA 
  • Local Apartment Association 
  • Utility conversions of RealPage and Conservative  
  • Implementations and integration of 3rd party software 
• Use training and documentation as appropriate to include testing software, data and report editing. 
• Proficient in Excel, Word, CSV, and database relationships.  
• Other related duties and assignments as required. 

• Prior Multi-Family Residential Property Management experience required.
• Prior experience with Yardi Voyager 7s in a Helpdesk environment required. 
• Prior experience with CRM and Rent Cafe 
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines. 
• Strong ability to work under pressure and independently. 
• Must be team-oriented and problem solver with strong work ethic. 
• Strong communication skills, both verbal and written, are essential. 
• Strong attention to detail and analytical skills a must 
• The ability to review work for quality and completeness will be a key to success. 
• Ability to collaborate with internal and external teams. 
• Analytical and troubleshooting skills. 
• Meet deadlines and prioritize work requirements. 
• Meet deadlines and prioritize work requirements