Director of Training and Support

Job Description

• Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking.
• Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal.
• Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio.
• Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers.
• Partner with Regional Managers and senior leadership to ensure adherence to Article policies, procedures, lease audit compliance, and operational standards at the property level.
• Support properties through in-person and remote training during high turnover, staffing shortages, lease-up activity, and important operational periods.
• Collaborate with Operations, Sales, Accounting, Systems Support, and HR to align training programs, systems education (including Entrata), and process updates.

• Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role.
• Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
• Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio.
• Working knowledge of property management operations, including leasing, Accounts Receivable, Accounts Payable, and financial accounting, with proficiency in Entrata or similar systems.
• Ability to travel up to 25% to support on-site training, operational projects, and field-based teams.