Director of Operations

Partners with Market and LOB leadership in a
defined region to develop and implement strategic priorities for office and
client services which align with local business strategy. Responsible for
developing and managing all activities, including but not limited to, general
office support, facility administration,
regulatory compliance, and client services
support. Drives operational excellence, efficiency and collaboration by
allocating resources to the most productive uses. Monitors staffing levels,
structure, workflow and competencies to effectively support the business. .

Partners with Senior Managing Director,
Northeast Region to drive client services and office operations strategy,
ensuring efficient and effective business operations for a regional area.
Implements corporate and local initiatives and initiates process improvements.
Drives consistency and effectiveness of process and procedure, initiating
improvements, as required.

Directs the regional office services activities.
Office services will include general office support, facility administration,
business licensing and continuity, compliance and risk management, employee
experiences and recognition. Will oversee and direct these activities through
partnership with the Facilities, Business Operations and Regional Office
Services Manager(s).

Directs the regional client services support
activities to drive productivity of client-facing professionals. Responsible
for training and development of staff to insure the highest quality work
product. Will oversee and direct these activities through partnership with
Business Operations and Regional Client Services Manager(s).

Partners with local and regional senior
management to develop and implement initiatives that optimize operational
performance and support to the business. Drives consistency and effectiveness
of process and procedure, initiating improvements where needed.

Partners with Business Operations to ensure
achievement of financial goals through budgeting, strategic planning and
expense monitoring.

Partners with IT, HR, Research and Marketing to
ensure initiatives are implemented effectively and supported properly within
the region.

Manages the planning, organization, and controls
for a major functional area or department. May be responsible for a mix of
direct and matrix reports. Approves subordinate's recommendations for staff
recruitment, selection, promotion, advancement, corrective action and
termination. Effectively recommends same for direct reports to next level
management for review and approval. Monitors appropriate staffing levels and
reports on utilization and deployment of human resources. Leads and supports
staff in areas of staffing, selection, training, development, coaching,
mentoring, measuring, appraising and rewarding performance and retention. Leads
by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS
To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

BA/BS from a four-year college or university;
fifteen or more years related experience and/or training including at least
five years of management experience; personnel and department management
experience, including business planning and budgeting; or equivalent
combination of education and experience.

Experience managing business operations in a
customer-focused service firm with multi-location structure. Experience in
Finance, HR, staff management and facilities management required. Knowledgeable
about Information Technology and Market Research.

None.

Ability to comprehend, analyze, and interpret
the most complex business documents. Ability to respond effectively to the most
sensitive issues. Ability to write reports, manuals, speeches and articles
using distinctive style. Ability to make effective and persuasive presentations
on complex topics to employees, clients, top management and/or public groups.
Ability to motivate and negotiate effectively with key employees, top
management, and client groups to take desired action.

Requires a knowledge of financial terms and
principles. Approves and oversees department budget.

Ability to solve advanced problems and deal with
a variety of options in complex situations. Requires expert level analytical
and quantitative skills with proven experience in developing strategic
solutions for a growing matrix-based multi-industry sales environment. Draws upon
the analysis of others and makes recommendations that have a direct impact on
the company.

OTHER SKILLS and/or ABILITIES
Computer literate. High level of proficiency in
Microsoft Office suite. Knowledge of PeopleSoft Financial and HR platforms and
Sales Force is preferred. Knowledge of real estate terminology. Ability to
travel.

Decisions made with in-depth understanding and
interpretation of procedures, company policies and business practices to
achieve general results. Responsible for setting department deadlines. Errors
in judgment may cause long-term impact to co-workers, supervisor, department
and/or line of business.

Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans