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Job Purpose
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To lead the day-to-day delivery of the Business
Unit. This incorporates driving rapid sustainable growth, statutory
compliance and governance, the management and development of staff, (operational,
sales, contract support and management), the continual development of our
customer base and full operational responsibility for the Business Unit.
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Lead company
and statutory Health, Safety and Quality compliance and standards
Provide
leadership for direct reports covering the full spectrum of operational
delivery, including operations management, people management; project
management and business development ensuring that the company culture and behaviors
are always displayed
Drive sustainable profitable growth in line
with business goals and objectives aligned to near and long term strategic
plans
Deliver
customer retention and win new business
Own talent management from people development
through to succession planning for accounts
Actively
participate in the development of new sales pipeline and actively lead new
business development activities
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Quality and Safety Management
Monitors and identifies areas
for improvement as a matter of course
Creates a culture of
exceptional quality and innovation
Sets an example of
exceptional standards in all activities, language and communications
Identifies and acts on safety
trends and reports to create interventions to protect the business, our
people and drive continuous safety improvement
Ensures mandatory processes
are in place, and are compliant including but not limited to; line management
auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA,
H&S scenario training and investigations
People Management
Ensures the team has the
skills and motivation to carry out their roles to the best of their abilities
Is constantly visible and
accessible to the team
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Ensures that all-level staff complete the required mandatory
training
Ensures all staff are appraised annually and all managers
are formally trained in the CBRE appraisal process, and from this development
plans put in place and followed through
No member of direct team to have ambiguity over scorecard
targets, objectives, continual achievement against these targets or their
perceived general performance
Trains, develops and directs team members ensuring a culture
of continual development
Builds a robust succession plan for accounts, using
management development programs and local development activities
Customer Relations
Represents CBRE in a professional and credible manner to
customers and the public
Builds and develops high-level customer relationships with
customers through fully understanding their needs and demands
Focuses on ensuring excellent service levels are always
maintained
Is always accessible and responsive to customers
Business Development
and Marketing
Participates in bid / business development activity
Identifies and targets in partnership with BDM community,
suitable quality and volume of work to enhance growth and value in the
overall company, and in the BU
Operational
Management
Leads contract reviews with check and challenge of detail
and are used as coaching and development opportunities
Ensures high site standards including front and back of
house areas
Ensures that we live up to the CBRE brand promise and that
the service offering is at all times fully evidenced on all sites
Takes leadership of mobilization and transition activity to
ensure that CBRE and customer expectations are met
Financial & Asset
Management
Takes appropriate actions indicated by variances to ensure
revenue, operating profit, working capital and bookings targets are met and
continually improved upon without compromising exceptional service standards
or customer relationships
Accountabilities
Reports to Managing Director
Accountable to peer group, CBRE executive and governance
bodies
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (BA/BS) from 4-year college or university required. MBA preferred. Minimum of 5 years of related experience and/or training with a background in finance, consulting, or analytics preferred. Experience must include a minimum of 2 years commercial real estate developing outsourcing solutions, pricing and org development models.
CERTIFICATES and/or LICENSES
Real Estate license preferred.
CoreNet membership and participation in local events.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to prepare analytics and reports in a pre-designed style and format. Ability to effectively and efficiently respond to inquiries from clients, co-workers, supervisor, and/or management. Ability to effectively present information.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees departmental budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Technically savvy with solid experience in Microsoft Office (PowerPoint, Excel, Word) and Outlook.
Advanced Excel skills preferred. Experience working with large data sets and decipher multiple types of RFP models preferred.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are building a world-class organization with a world-class team and appreciate your interest in CBRE.
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans