Loan Coordinator/ Customer Service Representative

Job Description

Job Summary:

A Loan Coordinator will be responsible for obtaining all required diligence documents from borrower team and coordinating third party vendors and the deal team in connection with each loan. A Loan Coordinator will work closely with senior management, clients, internal teams and various third parties.

• Work with legal counsel, title and escrow, deal team and third-party vendors to coordinate the kick-off, checklist and welcome email transmission, diligence document upload, bank account set-up, title review, document preparation and third-party vendor review of diligence documents
• Manage loan life cycle in pipeline and coordinate and drive communication between deal team, including underwriting and originations to ensure that diligence documents are uploaded into Salesforce in a timely manner
• Facilitate kick-off and check-in calls, as well as prepare and update diligence checklists for deal team
• Communicate with borrowers, third parties and internal business partners during diligence to facilitate efficient underwriting and loan closing
• Coordinate and review background and credit search, engage the title company by providing initial quotes to borrower team, vet third party title companies, as well as coordinate the set-up of bank accounts related to cash management
• Coordinate with internal deal teams and external vendors regarding pipeline forecasting
• Assist with warehouse financing draws
• Assist with securitization
• Ensure closing packages in Salesforce are complete and facilitate boarding of closed loans with servicer
• Effectively apply project coordination and loan closing standards and develop best practices and processes for closings
• Additional duties as requested by management

• Typical office environment with no unusual exposures
• Extensive use of computer, keyboard and office equipment
• Occasional Overtime