Job Description

About the role

CBRE's Community Program is designed to create and scale people-led activities that increase individual well-being, personal productivity, and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.

What you'll do

The Community Experience Leader role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader.

In this role, you would lead and provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.

As the leader and face of the campus, the Community Experience Leader is responsible for creating a supportive and comfortable atmosphere by greeting visitors, contractors, and associates while supporting all employee-facing services, collaborating with other teams, creating ease in the workplace, and building community.

The ideal candidate for this role will be a leader who builds strong internal connections and a welcoming employee community that will help to shape, elevate, and enhance campus culture to create an environment where employees are encouraged to collaborate and drive innovation.

Support/Collaboration:

- Collaborate with the communications and public affairs team on campus communication strategy to keep the workforce informed, connected, and engaged.

- Serve as primary point of contact for Employee Resource Groups (ERGs) and campus committees, to plan small scale and large-scale events on campus.

- Proactively collaborate with on-site Employee Resource Groups (ERGs), business leaders, and executive leadership teams to coordinate activities and events throughout the year that will help to drive positive employee sentiment and create and active campus culture.

- Plan and organize customized activities and events for groups to support team and community building (from ideation to execution).

- Create an engaging workplace through the client's approved social networking sites.

- Support special projects, as needed.

Create ease in the workplace

- Provide coordination and support for delivery of Workplace Services.

- Greet employees and announce clients and visitors. Conduct guest registration through badging software. Issue visitor passes and validate parking. Receive and direct incoming calls to appropriate parties.

- Maintain awareness of the workspace and ensure meeting room etiquette is followed.

- Submit janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Respond to customers on behalf of other team members (e.g., Facilities or Soft services team).

- Respond to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assist with light duty adjustments i.e., adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assist with meeting set up, furniture reset, and delivering temporary equipment and supplies.

- Ensure client and company materials comply with client and company brand guidelines such as Welcome guide, RACI (Responsibility, Accountability, Consulted, Informed), Site Guide, City Guide, etc.

- Use and maintain integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.

- Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and makes appropriate notifications in accordance with operating procedures. Participate in safety and site walks/tours (i.e., Gemba walks)

- Provide support for teams as directed, including expense management, meeting coordination, equipment care, and supply management. Ensure all billings for business services are invoiced and billed as required.

- Maintain records of vendor proof of insurance and contractual documentation in place, per requirements.

- Collaborate with vendors employees who provide services and goods.

Create Community

- Lead and own site wide programs meant to connect campus population to campus leadership.

- Support and eventually lead the Community Council of key cross-functional business partners and leaders to provide harmonization across the campus, offering subject-matter expertise to regional and functional partners, enabling effective management of the site, including compliance with safety guidelines and Company policies, and continuous improvement.

- Organize and manage New Hire and Transfer Orientation Programs.

- Support, train, lead neighborhood ambassadors in tasks such as emergency response, new hire support, feedback, communications, maintain ambassadors contact data base.

- Deliver orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering.

- Gather data by compiling employee feedback, comments, and requests

- Build trust with employees to be viewed as their main point of contact

- May support coordination of moves, adds, and changes (MAC)

- Provide general administrative support (budgetary control, reporting and governance, site specific duties). Participate in CBRE's Community Program. Participate in ongoing training, share best practices, and innovation. Maintain community program journal, lead community program events, champion team items and support teammates.

- Perform other duties as assigned.

Other CBRE Community Program services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.

What you'll need

Bachelor's degree is required

A minimum of 2+ years of front desk, event planning, customer service, or other hospitality experience is preferred. A self-motivated learner with a minimum of 4 - 6 years of operations or facilities experience.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. Ability to effectively present information to an internal department and/or large groups of employees.

Understanding of Facilities Management functions and roles; experience in workplace program management and budgets.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Ability to collaborate, prioritize and lead projects or programs efficiently in a fast-paced environment Utilize a high level of attention to detail as well as strong social skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Requires basic analytical skills. Able to collaborate, prioritize and lead projects or programs efficiently in a fast-paced environment

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Vision, SharePoint, OneNote, Outlook, etc. Capable of mastering new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Help others with computer questions.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods. Ability to reach, bend, stoop, push, and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

Why CBRE?

CBRE is the leader in our field. We offer excellent compensation and benefits, including overtime pay, PTO, medical and dental benefits, 401K, and comprehensive training for professional growth.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $80,000 annually and the maximum salary for the position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.