CMMS Account Management Manager (Remote)

Job Description

Our Digital & Technology organization sits at the heart of CBRE. As part of our team, you'll be able to learn from the most brilliant engineers, designers, and product managers while solving tough problems that will drive our technology forward.

About The Role

You will be responsible for coordinating the client relationship and technology needs where CMMS products have been deployed. You will manage performance metrics in accordance with business Key Performance Indicators.

What You'll Do

• Manage client relationship and technology needs where CMMS products have been deployed. Responsible for CMMS product activities, including implementations, training, and ongoing care ensuring work is completed in accordance with account timelines & contractual agreements.
• Help accounts manage to establish performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics.
• Document in the maintenance work order system and report to client as appropriate to agreed-upon reporting requirements.
• Responsible for providing demonstrations of all aspects of the CMMS, either over Webex or in-person at the account or client locations.
• Responsible for running implementation and migration project plans for CMMS Products, both for internal CBRE clients and non-CBRE clients.
• Deliver training on CMMS products as the need arises, and works with other trainers in the organization to ensure adequate and meaningful training programs for users.
• Manage ongoing needs of the client post-go-live, including preparing SOW documents for data loading or software modifications, professional services and the like.
• Work closely with other Account Ops managers, and with the Managing Director-CMMS, to help ensure a consistent, effective approach to account management.
• Work closely with Digital & Technology staff, in order to complete development or technical tasks on time and on budget. Helps to provide a harmonious environment between Account Management and the Digital & Technology departments.
• Participate in UAT testing activities and mobility testing
• Work closely with the CMMS business & Digital & Technology roadmap team to support any and all initiatives.

What You'll Need

• Bachelor's degree (BA/BS) required plus 3-5 years of demonstrated ability with process improvement, project management, or other related experience. Prior experience with CMMS products is a plus.
• EAM/CMMS ; Spreadsheet and Word Processing (Excel, Word); Project Management Software (MS Project, Primavera, etc.) ; Email Ability to learn and apply maintenance standard processes. Ability to work towards specific goals and objectives with limited daily oversight.
• Microsoft Project classwork or certificate of training preferred.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to deliver efficient, timely, reliable, and courteous service to customers. Ability to effectively present information over Webex or in-person presentations. Ability to respond effectively to sensitive issues.
• Corrigo CMMS system experience preferred.

Why CBRE?

CBRE is the world's largest commercial real estate services and investment firm, and we have been ranked #1 on Fortune's World's Most Admired Company: (2019, 2020, 2021,2023). With services, insights, and data that span every dimension of the industry, we build digital solutions for clients of every size, in every sector, and across every geography.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.