Commercial Property Manager MAA Regional Office

The Commercial Property Manager reports to the Vice President of Commercial or designee and manages the operations of an assigned mixed-use office and retail properties for MAA.  Primary responsibilities include managing staff performance; managing budgets and reviewing financials; setting up purchase orders, reviewing and approving invoices; collections; tenant relations and customer service to manage tenant retention and satisfaction; administration of property maintenance, contracted services, and capital improvements; expense management; and compliance with applicable local, state, and federal regulations governing safety. The successful candidate will embody and work to reinforce MAA’s Core Values.  Those values include:

• Appreciating the uniqueness of each individual

• Communicating openly and with integrity

• Embracing opportunities

• Doing the right thing at the right time for the right reasons

• Supervises on-site maintenance and front desk staff at an assigned mixed-use property, including hiring, training, supervision, coaching and counseling.  Determines and communicates productivity standards to maximize property performance and individual success.  Evaluates performance to standards and makes compensation decisions as approved by corporate commercial operations management.  Works to achieve maximum performance based upon annual goals.

• Proactively develops and manages relationships with external (e.g., tenants, vendors, local authorities) and internal (e.g., regional and on-site property and maintenance management, corporate) stakeholders.  Maximizes organizational productivity through the effective and efficient use of the stakeholder network.  As the primary point of contact at the assigned commercial property, interacts with commercial tenants to address questions, concerns, and requests.  Obtains guidance from and/or escalates issues to corporate commercial operations management as needed. 

• In collaboration with the corporate commercial management, establishes and monitors the budget of the assigned commercial property regularly in accordance with established goals; keeps expenses in line with the budget.  Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected.  Submits invoices and all other accounting activities to the Accounts Payable Department for processing.  Purchases necessary equipment and supplies for the commercial property.

• Assists with the preparation and implementation of annual budget for the assigned commercial property, including income and expenses, in collaboration with corporate commercial operations management.

• Work directly with the Accounting Department on financial questions regarding monthly variance reports; works with Commercial Lease Adminstrator in billing and collecting rents and other charges due under commercial leases, including assisting with the annual reconciliation of common area maintenance (CAM), real estate taxes (RET) and insurance charges.  

• In collaboration with  Commercial management, assist with coordination of building upgrades, renovations and large scale maintenance projects as well as third party architects, construction managers and engineers as needed. 

• Works with the on-site service teams to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests and property appearance which meets or exceeds standards.

• Inspects the property regularly for quality and to assess and identify needs for improvement.  Monitors, inspects, and assesses the property landscape and other attributes to identify and address potential safety hazards and concerns and to ensure quality property aesthetics. 

• Participates in monthly reporting of maintenance and operational items for projects for each assigned commercial property.

• Collaborates directly with corporate commercial management to propose and implement annual and long term operations and maintenance programs to maintain assets in first-class condition and appearance and also to minimize long-term costs to MAA.

• Qualifies potential vendors to perform services related to the operation, repair and maintenance of commercial project components for an assigned commercial property, either separately or as part of an allocated service for the entire property, in collaboration with corporate commercial management.

• Interprets and enforces commercial leases in consultation with corporate commercial operations management, and the Legal Department.  Assists with the enforcement of policies, procedures and regulations governing the space allocation to tenants for build-out of tenant improvements, all work performed by tenants and the conduct of tenant contractors on-site.

• Ensure properties meet all regulatory and insurance requirements needed.  Conduct regular inspections and pro-actively address safety, ADA and code issues.

• Performs other related duties as assigned to meet the needs of the business. 

• High school diploma/GED and three to five years of commercial office and retail property management experience required, or an equivalent combination of experience and education

• Experience with Class-A office building required

• Supervisory experience required

• Valid driver’s license from the state of residence required

• Accredited Commercial Manager (ACM) and/or Certified Property Manager (CPM) credential preferred

• Bachelor’s degree preferred

• Mixed use property experience preferred

• Understanding of lease agreements and lease terms for commercial real estate

• Business and financial acumen to manage and control expenses and interpret financial reports, including variance of actual vs. budget, CAM reconciliations, etc.

• Customer service orientation to anticipate needs and issues, respond effectively and efficiently, and resolve conflicts diplomatically

• Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development and outside vendors

• Knowledge and skills to manage projects, organize, prioritize, and meet deadlines

• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards

• Skill and ability to clearly and concisely communicate verbally and in writing

• Critical thinking and problem-solving skills

• Computer skills with property management (e.g., Yardi, MRI) and service management (e.g., Angus Anywhere) applications

• Computer skills with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)

• Ability to travel up to 20% for property visits and meetings

• Ability to maintain confidentiality and maintain appropriate discretion

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

• This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Visit https://www.maac.com/careers/ to apply online. 

We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States – we are established leaders in the real estate space – bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!

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