COO

Job Description

• Oversee all multifamily operations, including property management, maintenance, and leasing functions.
• Ensure operational consistency across markets and regions.
• Implement performance standards and KPIs for occupancy, NOI, resident satisfaction, and expense management.

• Partner with the CEO and investment team to identify and execute growth initiatives.
• Drive profitability and portfolio optimization.
• Analyze market trends and operational data to inform business strategy.

• Manage operating budgets, capital expenditures, and financial reporting.
• Monitor asset performance, ensuring NOI and return targets are met or exceeded.
• Collaborate with finance and accounting teams on forecasts, audits, and investor reporting.

• Lead and mentor regional vice presidents, and asset managers.
• Foster a culture of accountability, innovation, and operational excellence.
• Support recruiting, training, and retention of top talent across all departments.

• Champion digital transformation initiatives to improve efficiency and resident experience.
• Oversee implementation of property management systems (Yardi, RealPage, Entrata, etc.).
• Establish and refine standard operating procedures (SOPs) and performance dashboards.

• Ensure compliance with fair housing, landlord-tenant laws, and all local, state, and federal regulations.
• Oversee vendor management, insurance, and safety programs.
• Implement risk mitigation strategies across the portfolio.

• Bachelor’s degree in Business, Real Estate, Finance, or related field (MBA preferred).
• 10–15 years of progressive multifamily property management or real estate operations experience.
• Proven success leading large, geographically dispersed teams and portfolios.
• Strong financial acumen, with a deep understanding of NOI, CapEx, budgeting, and asset performance metrics.
• Excellent leadership, communication, and change management skills.
• Experience with Yardi, RealPage, or similar property management systems.

• Portfolio NOI growth year-over-year.
• Occupancy and rent growth metrics.
• Resident satisfaction / online reputation scores.
• Expense control vs. budget.
• Employee retention and engagement metrics.
• Operational efficiency and technology adoption rate.