San Francisco, CA
Salary Estimate: $300,000.00 - $400,000.00
Employment Type: Full Time
Work Place: Office
Experience Required: 10+ to 15 years
Education Required: 4 Year College
Job Description
About Gaetani Real Estate
For over 80 years, Gaetani Real Estate has been a trusted steward of many of San Francisco’s residential and mixed-use properties. As a third-generation family-owned firm, Gaetani balances deep local roots, with a modern, performance-driven approach to property management.
We don’t just manage assets; we support owners, residents, and the broader community with care, consistency, and accountability. As the organization looks toward its next phase of growth, Gaetani is investing in stronger systems, clearer leadership structures, and scalable operations that honor its legacy while preparing for the future.
For over 80 years, Gaetani Real Estate has been a trusted steward of many of San Francisco’s residential and mixed-use properties. As a third-generation family-owned firm, Gaetani balances deep local roots, with a modern, performance-driven approach to property management.
We don’t just manage assets; we support owners, residents, and the broader community with care, consistency, and accountability. As the organization looks toward its next phase of growth, Gaetani is investing in stronger systems, clearer leadership structures, and scalable operations that honor its legacy while preparing for the future.
The Opportunity
Gaetani Real Estate is seeking a Chief Operating Officer (COO) to serve as a strategic partner to the owners and a key member of the executive leadership team. This role exists to bring clarity, consistency, and operational excellence across a multi-entity property management organization, while building the foundation required to scale thoughtfully.
Gaetani Real Estate is seeking a Chief Operating Officer (COO) to serve as a strategic partner to the owners and a key member of the executive leadership team. This role exists to bring clarity, consistency, and operational excellence across a multi-entity property management organization, while building the foundation required to scale thoughtfully.
This is a high-impact role for a leader who can balance strategic vision with hands-on operational understanding, and who is energized by strengthening teams, systems, and performance in a complex environment.
What You’ll Own
- Operational Leadership: End-to-end responsibility for core operational functions, including property management, maintenance, leasing, and inspections.
- Execution of Strategy: Translate company strategy into clear operational priorities, roadmaps, and measurable outcomes.
- Systems & Scalability: Design and implement standardized processes, KPIs, and operating rhythms that improve efficiency, accountability, and service quality.
- People & Culture: Build a high-performance culture grounded in trust, clarity, accountability, and leadership development, in partnership with HR.
- Cross-Functional Alignment: Ensure strong collaboration across operations, finance, HR, and leadership to support data-driven decision-making.
- Growth Enablement: Support organic growth and evaluate potential acquisitions, including operational diligence and integration planning.
What Success Looks Like
- A well-aligned leadership team across operations and corporate functions
- Clear performance metrics and reporting that drive accountability
- Improved owner and resident satisfaction alongside operational efficiency
- Embedded compliance practices that support sustainable growth
- A scalable operating model that supports future expansion without sacrificing culture or quality
Detailed Responsibilities & Functional Scope
Strategic Leadership & Growth
- Partner with ownership to define and execute long-term strategic and operational priorities
- Lead enterprise-wide assessments across workflows, systems, communications, and structure to develop a roadmap to support scalable growth
Operational Management
- Lead and align all operational teams through clear expectations, standardized processes, and performance metrics
- Establish and monitor KPIs, service levels, and dashboards across departments
- Ensure strong coordination between property management and maintenance to improve turn times, quality, and satisfaction
- Proactively plan for and execute on regulatory and compliance requirements
People, Culture + Organization Design (in Partnership with HR)
- Build a culture of accountability, psychological safety, and continuous improvement
- Partner with HR on recruiting pipelines, performance management, training, and leadership development
- Support organization design as the company grows and evolves
Property Management Oversight (Marview Maintenance, Leasing & Inspections)
- Ensure consistent workflows, training, and service standards across all operational functions
- Oversee compliance with state and local landlord-tenant regulations, particularly in San Francisco
- Strengthen processes related to turnovers, vendor management, leasing velocity, inspections, and resident experience
- Introduce preventative maintenance programs and long-term capital planning in coordination with ownership
Technology, Systems & Financial Partnership
- Partner with the CFO to optimize AppFolio workflows, reporting, data quality, and adoption
- Improve internal reporting structures, communication tools, and operational visibility
- Contribute to budgeting, forecasting, and performance tracking across fees, maintenance revenue, and expenses
- Optimize vendor contracts, maintenance spending, and operational costs
Qualifications
Required
- 10+ years of senior operational leadership experience in property management, real estate services, hospitality, facilities, or another complex, multi-site environment
- Proven experience scaling organizations and leading cross-functional teams
- Strong financial acumen and experience partnering closely with finance and ownership
- Comfortable operating in regulated environments
- A decisive, collaborative leader who can operate strategically while staying close to execution
Preferred
- Experience in property management, real estate, multi-family, or facilities/maintenance environments
- Experience with AppFolio or similar property management systems
- Experience with mergers & acquisitions or integrating acquired companies
- Experience with California or San Francisco-specific housing compliance
Why This Role
This role is a unique opportunity to partner closely with ownership, shape how the organization operates, and help guide Gaetani Real Estate through its next chapter, while honoring the values and legacy that have defined the company for generations.
Annual Salary Range
The annual salary range for this position is $300,000–$400,000. Final compensation may be higher and will be determined based on experience, qualifications, and business needs.
The annual salary range for this position is $300,000–$400,000. Final compensation may be higher and will be determined based on experience, qualifications, and business needs.
Equal Employment Opportunity
Gaetani Real Estate is proud to be an equal opportunity employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related conditions, ancestry, medical condition (including genetic characteristics), veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
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