Chief Operating Officer

Job Description

• Property Management (APMS, OSM, PMs)
• Maintenance (Marview Maintenance)
• Leasing team

• Partner with PRNs and executive leadership to define, refine, and execute the company’s long-term strategic plan.
• Build an operational roadmap that supports scaling the organization to the “next level” while maintaining culture, compliance, and service quality.
• Lead organizational assessments and design improvements across workflow, communication, technology, staff structure, and operational efficiency.
• Explore and evaluate potential acquisitions of small property management companies, including operational due diligence, integration planning, and post-acquisition alignment.
• Drive adoption of industry best practices and service standards to position the organization as a market leader in operational excellence.

• Provide direct leadership and oversight to Property Management, Marview Maintenance, Leasing, Inspections, and corporate operations (HR).
• Develop and maintain performance metrics, KPIs, service-level expectations, and dashboards to track operational health across all departments.
• Build consistent, scalable processes that applies procure-to-pay and project-to-cash principles for property operations, maintenance scheduling, inspections, leasing, tenant relations
• Pre-emptively plan and execute oncompliance requirements.
• Standardize communication for field teams (technicians and OSMs) and the corporate office.
• Ensure seamless coordination between Marview Maintenance and Property Management to improve turn times, maintenance quality, owner satisfaction, and resident experience.
• Drive cross-department alignment with Portfolio Accounting, and collaborate on standard operating procedures that increase work efficiency, ; strengthen data quality and enable reporting

• Ensure PMs, APMs, and OSMs receive clear expectations, standardized workflows, and consistent training to maintain high service delivery.
• Improve communication between PM teams and clients, ensuring transparency and continued relationship building and trust.
• Ensure compliance with state and local landlord-tenant laws, rent control rules, notice requirements, and inspection standards.
• Strengthen processes related to turnovers, vendor management, leasing velocity, resident satisfaction, and building operations.
• Build out a standardized process for onboarding, offboarding, property management that is executed clearly.

• Ensure maintenance operations are efficient, cost-effective, and responsive.
• Oversee scheduling systems, technician performance, work order quality standards, and customer service outcomes.
• Introduce preventative maintenance programs and long-term capital planning coordination with PMs and ownership.
• Improve maintenance reporting and communication between Marview and corporate stakeholders.

• Supervise the leasing department, ensuring leasing velocity targets, marketing quality, strategic pricing, showing activity, application processing, and move-in readiness.
• Oversee the inspection team’s compliance with local regulatory requirements (especially for SF), routine inspection schedules, and building conditions reporting.
• Ensure inspection data feeds into maintenance planning, property budgeting, and owner communication.

• Collaborate with the CFO on the optimization of AppFolio, including workflows, data consistency, reporting, and user adoption.
• Identify and implement technology solutions that improve efficiency across departments (maintenance routing, inspection tools, HRIS, etc.).
• Build repeatable SOPs, templates, training guides, and scalable operational frameworks that reduce errors and dependency on individuals.
• Improve reporting structures and internal communication channels (Teams, task systems, dashboards).

• Partner with the CFO to provide input to the company’s financial budgeting cycle and contribute insight to periodic performance tracking across fees, maintenance revenue, commissions, and unit growth
• Ensuring alignment between financial strategy, operational goals, and day-to-day business activity.
• Understand and provide inputs to corporate budgeting processes, variance analysis, and forecasting, 
• Discuss and opine on cross functional workflow build out, and set priorities for cross-functional initiatives 
• Optimize vendor contracts, property management contracts, maintenance spending, inventory control, and operational expenses.

• 10+ years of progressive leadership experience in operations, property management, facilities/maintenance, real estate services, hospitality, multi-site management, or another complex operational industry.
• Proven experience scaling operations or leading multi-department organizations.
• Experience overseeing multiple business units or cross-functional teams (Operations, HR, Maintenance, etc.).
• Strong financial acumen with ability to interpret financial statements, understand budgets, and partner with the CFO/finance team.
• Demonstrated success implementing operational improvements and building processes from the ground up.
• Strong leadership, communication, and cross-functional collaboration skills.
• Ability to be both strategic and hands-on, comfortable with executive decision-making and tactical problem-solving.
• Ability to work within regulated environments and willingness to learn property management laws (if not already experienced).

• Experience with AppFolio or similar property management systems.
• Experience with mergers & acquisitions or integrating acquired companies.
• Experience with California or San Francisco-specific housing compliance.